2/10
The property intentionally lied about their amenities, in the description it says "pool on-site". There is no pool on-site. "The pool" is about 1/4 mile away and across a busy road at a place called Poipu Beach Athletic Club. Which is open to anyone.
The only thing the really have onsite is a couple of outdoor community grills which are nice and in good working order.
We Have 2 small children and an infant and we were given a room with only 2nd floor access and no elevator which was extremely inconvenient having an infant in a stroller.
After check in We were also never offered any help with our bags.
The condos do not have air conditioning throughout the dwelling only in the bedrooms so they get very hot, this was also not disclosed in the property description either. Our room was pretty dated and looked like nothing had been updated since the early 1990's. We also upgraded to have an ocean view, while we could see the ocean from our balcony it was not a good view and we were quite a good distance from the water.
Also none of many water fountains around the property worked, they are all empty.
We asked for a refund and were denied but we're told the manager would call us the next day. Which never happened.
Overall the property was beautiful and well kept but I am however very disappointed in the dishonesty in the property description and with the property management. Knowing what we know now we would have stayed somewhere else.
Jerred
Menginap 6 malam pada Jul 2025
