Hotel Spa di Kojohama Onsen

"Physical facilities are excellent but I find soft skills of staff somewhat average, maybe because of labour shortage. Still, customers are paying a premium for an experience which is below expectations "

"Excellent service, high quality food, onsen was amazing."

"Very detail matters. This onsen facility cares a lot of detail. Staff are kind and well trained. My wife and I can see very detail “Omotenashi” in room, restaurant, onsen and staff service. It was really impressive. If we will stop by Hokkaido again, we want to stay again and see if there will be any small improvement (Kaizen) there. "

"This spot may not be one of the bigger roykans but is very hospitable. English friendly and onsen is tattoo friendly unfortunately the onsens are incredibly small the outside can only fit 2-3 people and the inside one is barely double that size. Dinner and breakfast were incredible."

"お食事も美味しいし 部屋風呂の気持ちいいこと。また行きたいです。"

"オープン当初から行ってみたい宿でしたが中々都合がつかず、今回やっと宿泊する事ができました お部屋も落ち着いた雰囲気でしたし、部屋の温泉もゆっくり浸かる事ができて何度も入りました お食事が和洋折衷の懐石料理で大満足でした 夕食後、朝食後、ラウンジ、部屋に用意されているコーヒーは全て違う豆を使用しているとの事で、流石だなと思いました また泊まりに来たいです"