Kleinmond Spa Hotels

"Stunning apartment, clean, light and spacious!"

"Best overnight hotel in the area"

"Fabulous hotel. Great facilities for the grandchildren. Breakfast was incredible. Suite was amazing. Staff were great."

"The staff at this hotel are very professional and helpful; this was our third time staying there. The room was very clean and the hotel is really lovely. It is situated directly across from the sea. There is a restaurant onsite, but we did not eat there. "

"Excellent overall "

"Right on the beach front lovely view "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "