Extended Stay America Caribbean Islands hotels

"Minimal to bark "

"Misleading “5-Star” Experience – Very Disappointing Stay I booked Serenade Punta Cana Beach & Spa Resort specifically because it was recommended to me through Expedia as part of my Gold member benefits. The listing promoted incentives such as a $500 resort credit, complimentary room upgrade (pending availability), and late checkout (pending availability). Unfortunately, my experience felt extremely misleading and disappointing from start to finish. First, the check-in process was completely disorganized. We arrived in the Dominican Republic around 12:00 PM and did not receive our room until nearly 7:00 PM, which is unacceptable for any resort claiming to be 5-star. The staff did not properly explain the property, how to make restaurant reservations, restaurant hours, or even simple things like needing towel cards to access pool towels. As a result, we spent much of the trip confused and trying to figure things out ourselves. During our stay, I noticed a clear difference in treatment between guests. Many Caucasian travelers received full tours of the property and more attentive service, while we were not offered any guidance at all. This left us feeling overlooked and unwelcome. The food was by far the worst part of the experience. The resort focuses on quantity instead of quality. Much of the food appeared recycled between meals, and many items that should have been hot were served cold. Even freshly fried items such as calamari came out cold. Several restaurants required"

"Absolutely AMAZING!!!! The staff was very friendly and everyone was so nice. Waking up and walking into the beach was amazing! "

"An amazing experience, clean resort staff everything was just absolutely perfect"

"The check in took too long. However, everything else was just perfect!"

"The staff is unbelievable. We asked them the littlest of a hand cream, for a late checkout, a paper cup. Everything was done within minutes. Everyone is just so friendly and helpful. Renaissance itself is beautiful, clean. Every day was a very beautiful happy day. There are so many places to eat in walking distance and for shopping. Their private island is awesome. The boat ride is fun to get there."

"Only one outlet in the room worked and the phone didn't work. Told the front desk and they didn't do anything about it. Pools were great and restaurants were average. Staff was mostly friendly but many didn't speak English."

"Nice property few issues with the rooms at first but all got squared away "

"Loved"