"Not sure where the “5 star” resort claim is coming from given that it’s more of a 3 star-
1. Check in was horrendous (states 3 pm but rooms aren’t actually ready by then as stated by previous reviews)
2. Rooms are filthy and barely functional- my husband took his socks off when we got to the room the very first day and the bottom of his feet already turned black within only a few mins of being there; unfinished tile work in the bathroom, very poor craftsmanship, stains on sofa, drawers that you’ll have to fight to be able to pull out, tv has to be turned on and off a few times to work, our AC stopped working on our last night even though the patio door was closed- maintenance guy had to shake the patio door to get it to work as it had “a glitch”- like what?!
3. Service can be good or bad- some act like they hate being there, had a particularly unpleasant experience at the fruit shake bar twice- first time, I asked if i can have a pineapple in my shake (there is a pineapple I can clearly see bc it is right in front of me), lady working points at it and says “I can’t cut it right now I’m busy) second time, there were 3 ladies standing at the bar and as soon as I stated what I would like, two of them walked away and one ended up cussing them as she was the one left to make a shake; it takes forever to wait in line at restaurants but servers at restaurants were nice
4. Pool was ok, lazy river had no current, very few tubes that everyone was running to find one, can tell wa"
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