"Our family had a wonderful stay at Lopesan! The resort itself is beautiful, and we especially loved the main property, the variety of daily activities, and the pools. The à la carte restaurants offered excellent food and service, and we really enjoyed the unique concept of having a shopping boulevard on the property.
A special thank you to the team at Panchi Kids Club. Our daughter absolutely loved spending time there each day. Every staff member was incredibly kind, caring, and welcoming, and it gave us peace of mind knowing she was so well taken care of.
The only constructive feedback I would offer relates to a few operational details. Housekeeping was inconsistent throughout our stay. Our room wasn’t always cleaned to the same standard, and items such as robes and towels were often missing or varied from day to day. Whenever we called, the staff responded quickly and resolved the issue, which we appreciated.
Additionally, the distance between our room and the Kids Club was quite significant, and the Kids Club and water park are located far from the lobby and main pool areas. Finally, food options at the Boulevard were very limited. YOLO would not allow takeout, and the sports bar did not offer food. As someone who was pregnant during our stay, making the long walk only to find there wasn’t food available when I needed it was disappointing.
Overall, we truly enjoyed our vacation and would recommend Lopesan."
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