Free WiFi, bed sheets

Reviews of OYO 90027 Happy Hotel

2 out of 5
OYO 90027 Happy Hotel
No. 18, 18A, 18B, Jalan Austin Perdana, 3/10, Taman Austin Perdana, Johor Bahru, Johor Bahru

Reviews

4.6
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 4 out of 9 reviews" "

4.6/10

Cleanliness

5.0/10

Staff & service

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Stayed 1 night in Sep 2023
Response from Ammy on 23 Jan 2024
Hi, Jeff! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Foo Yun

Stayed 1 night in May 2023
Response from Barbara on 21 Jun 2023
Hello, Foo! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

6/10 Okay

Tan

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2022
Response from Lisa on 10 Jan 2023
Hi, Tan! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

4/10 Poor

Sharifuddin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
Very Bad, no mineral water provided....soap provided mix with water...tv no channel...light also not working...cleanliness very bad...pillow very old...rubbish alcohol bottle also not being throw out. Miserable
Stayed 1 night in Jul 2022
Response from Ammy on 24 Jul 2022
Apologies for the problems you had faced, Sharifuddin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Sharifuddin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jack on 23 Dec 2021
Hi Sharifuddin, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jack

2/10 Terrible

Kent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Kent! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed sheet look old and dirty, did not manage to stay at all, check out immediately after dinner
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Guest! We are extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can’t compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Lisa

8/10 Good

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ammy on 29 Nov 2021
Hi, Kent! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.