No. 18, 18A, 18B, Jalan Austin Perdana, 3/10, Taman Austin Perdana, Johor Bahru, Johor Bahru
Reviews
4.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 0 out of 9 reviews" "
10 - Excellent
0
Rating 8 - Good. 2 out of 9 reviews" "
8 - Good
2
Rating 6 - Okay. 2 out of 9 reviews" "
6 - Okay
2
Rating 4 - Poor. 1 out of 9 reviews" "
4 - Poor
1
Rating 2 - Terrible. 4 out of 9 reviews" "
2 - Terrible
4
4.6/10
Cleanliness
5.0/10
Staff & service
4.6/10
Property conditions & facilities
5.0/10
Eco-friendliness
Reviews
6/10 Okay
Jeff
14 Oct 2023
Jeff
Stayed 1 night in Sep 2023
Response from Ammy on 23 Jan 2024
Hi, Jeff! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
2/10 Terrible
Foo Yun
25 May 2023
Foo Yun
Stayed 1 night in May 2023
Response from Barbara on 21 Jun 2023
Hello, Foo! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
6/10 Okay
Tan
Travelled with group
3 Jan 2023
Liked: Staff & service
Tan
Stayed 1 night in Dec 2022
Response from Lisa on 10 Jan 2023
Hi, Tan! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
Very Bad, no mineral water provided....soap provided mix with water...tv no channel...light also not working...cleanliness very bad...pillow very old...rubbish alcohol bottle also not being throw out. Miserable
Sharifuddin
Stayed 1 night in Jul 2022
Response from Ammy on 24 Jul 2022
Apologies for the problems you had faced, Sharifuddin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
Hi Sharifuddin, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jack
Hi, Kent! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
Bed sheet look old and dirty, did not manage to stay at all, check out immediately after dinner
Verified traveller
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Guest! We are extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can’t compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Lisa