Hotel di Isawa Onsen

"I booked 2 rooms—one for myself and one for my subordinate. During dinner, we were given a small table to share. I wanted to have some quiet time alone after work, so I moved to an empty table nearby. A Japanese waiter (wearing a vest) came over and spoke very rudely, insisting that I must sit with my subordinate just because we knew each other. He even asked me to carry all my food back. The restaurant had many empty tables, and it was not busy at all during 8pm to 930pm. I felt very embarrassed. I did nothing wrong but was treated badly. This is not how guests should be treated."

"Overall experience were good. Like the onsen, but bed is too hard for us as we nit use to very thin mattress. We have not very pleasure check out experience. The front desk called us three times for the 15 minutes late. Check out time is very stiff at 11:00am sharp. "