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Ulasan tentang Holiday Inn Hull Marina, an IHG Hotel

4 out of 5
Holiday Inn Hull Marina, an IHG Hotel
Castle Street North Humberside, Hull, England

Ulasan

8.6

Cemerlang

Penilaian 10 - Cemerlang. 367 daripada 735 ulasan" "
Penilaian 8 - Baik. 254 daripada 735 ulasan" "
Penilaian 6 - Boleh diterima. 75 daripada 735 ulasan" "
Penilaian 4 - Lemah. 27 daripada 735 ulasan" "
Penilaian 2 - Teruk. 12 daripada 735 ulasan" "

8.8/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.6/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

6/10 Boleh diterima

Natalie

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
This is not a 4 star hotel, and I don’t know why it has been classed as one. The swimming pool was shut during Covid and has never been reopened, facilities are limited. The bar/restaurant are expensive and the rooms are outdated. Any issues you have with the room the stock answer is we need an upgrade. Location was good with pubs and restaurants close by and the connections over the road
Menginap 1 malam pada Mei 2024
Respons daripada Daniel Reid pada 28 Mei 2024
Dear Natalie, Thank you for your review of your recent stay with us. I am sorry that you did not enjoy all the elements of it. The swimming pool has been closed for nearly 7 years and will not be reopening, we have not advertised this for a significant period of time so i would be grateful if you could let me know where you saw this highlighted so I can amend this. I accept your feedback on the rooms and appreciate they require updating. We have scheduled a full and extensive refurbishment of the entire hotel later this year and hope you will return to see it.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Paul

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was perfect
Menginap 3 malam pada Apr 2024
Respons daripada Daniel Reid pada 3 Mei 2024
Dear Paul,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Barry

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We always stay here and love it only problem at the moment is the road works at night but that's not there fault it's noisy
Menginap 2 malam pada Apr 2024
Respons daripada Daniel Reid pada 8 Apr 2024
Dear Barry, Thank you for your perfect review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to the completion of the road works.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

Govinder

Menginap 1 malam pada Apr 2024
Respons daripada Daniel Reid pada 3 Mei 2024
Dear Govinder, Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

Jim

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff are excellent, breakfast is very good. Room was a bit tatty although i'm told they are due a refurb later this year, no plugs near the bed though which was annoying
Menginap 1 malam pada Mac 2024
Respons daripada Daniel Reid pada 8 Apr 2024
Dear Jim, Thank you for your review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future. We are looking forward to correcting the plugs next to the back during our refurbishment later this year.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Rachael

Mengembara bersama pasangan
Sukakan: Kemudahan
Great location
Menginap 2 malam pada Mac 2024
Respons daripada Daniel Reid pada 2 Apr 2024
Dear Rachael,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Greg

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Daniel Reid pada 2 Apr 2024
Dear Greg, Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

DEREK

Sukakan: Kebersihan, kakitangan & perkhidmatan
The staff were very good, friendly, helpful and efficient. My complaints about £10 parking charge were dealt with satisfactorily for example and my request for a fridge for some medication was met without hesitation. 10/10. The hotel though is in some serious need of updating. The general effect is " a bit shabby and in need of attention. " The staff acknowledge this and I believe improvements are scheduled. Not before time. We have stayed here a few times before but not for some years now and we're disappointed at the standard. Our standard room was spacious, and the bed was comfortable. The bathroom though was worthy of some old run down seaside boarding house but with good towels. Say no more for that. Access to the hotel was ridiculously awkward but that is no fault of theirs - the ongoing city works are a bit of a nightmare. I will stay here again but only after what ever refurbishments are planned have been completed. Otherwise it's very easy to get a similar experience at a much lower price. I prefer to pay a little more though and get what I remember we used to get.
Menginap 1 malam pada Mac 2024
Respons daripada Daniel Reid pada 2 Apr 2024
Dear Derek,Thank you for your review of your recent stay with us. I am sorry that not everything was up to scratch and note your constructive feedback. We have a full refurbishment scheduled for late this year which we are eagerly awaiting showing off to the world. We hope you will come back to see it, I am certain it will be more up to the standard that you have rightly come to expect of us. Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

Chris

Mengembara bersama keluarga
Sukakan: Kemudahan
The staff were very friendly and very helpful. Comfortable hotel to stay in, it just looks a bit in need of a re-furb in some areas.
Menginap 1 malam pada Mac 2024
Respons daripada Daniel Reid pada 26 Mac 2024
Dear Chris, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to a full refurbishment later this year. Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Wayne

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Daniel Reid pada 4 Mac 2024
Dear Wayne, Thank you for your perfect review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Tara

Menginap 1 malam pada Feb 2024
Respons daripada Daniel Reid pada 21 Feb 2024
Dear Tara, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Lemah

Phil

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tired hotel, not worth the money
Hotel is very tired. Very expensive when you factor in breakfast and parking. Bidet broken, shower very old, room very dated and tired.
Menginap 1 malam pada Feb 2024
Respons daripada Daniel Reid pada 18 Feb 2024
Dear Phil,Thank you for your review of your recent stay with us, I am sorry that not everything was to your liking and you didnt get value for money when staying with us. We are looking forward to a full refurbishment later this year.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

patricia

Menginap 1 malam pada Feb 2024
Respons daripada Daniel Reid pada 14 Feb 2024
Dear Patricia,Thank you for your review of your recent stay with us,We hope to welcome you back in the neat future.Kind Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Barry

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I have stayed here on a few occasion over the years and always enjoyed my stay. The staff have always been very polite. Debra who done our check in and out was lovely thank you for everything
Menginap 1 malam pada Feb 2024
Respons daripada Daniel Reid pada 12 Feb 2024
Dear Barry,Thank you for your 5* review of your recent stay with us,We are thrilled you enjoyed it and will pass your feedback onto Debra - she will be delighted to read it.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

NEIL

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Daniel Reid pada 12 Feb 2024
Dear Neil,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Stephen

Menginap 2 malam pada Feb 2024
Respons daripada Daniel Reid pada 7 Feb 2024
Dear Stephen,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

jasdeep

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 5 Feb 2024
Dear Jasdeep,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

2/10 Teruk

Jason

Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 31 Jan 2024
Dear Jason,Thank you for taking the time to review your recent stay with us. I am sorry that you did not enjoy it and would be grateful to know why so I can make improvements where possible.Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Issifu

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Keselesaan bilik
Menginap 2 malam pada Jan 2024
Respons daripada Daniel Reid pada 29 Jan 2024
Dear Issifu, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Francis

Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 29 Jan 2024
Dear Francis, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

brian

Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 29 Jan 2024
Dear Brian, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

scott

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location even with Hull's present road closures and development. Convenient parking, great location overlooking the Marina with very good pedestrian access to both the old town and other amenities. Premium room was large with very good facilities, well stocked free bar, which was a very welcome addition and everywhere very clean and well maintained. Staff friendly, attentive and helpful, over-all very happy to recommend to anybody looking for an overnight stay in Hull.
Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 22 Jan 2024
Dear Scott,Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Ruth

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff all very friendly and helpful. Great attention for allergies - no fuss at all catering to GF needs.
Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 22 Jan 2024
Dear Ruth, Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Lemah

Deborah

Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 18 Jan 2024
Dear Deborah, Thank you for your review of your recent stay with us,I am sorry that it was not to your complete satisfaction and would be grateful to know more about why so I can resolve it.Kind Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Andrew

Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 15 Jan 2024
Dear Andrew, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

B

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Superb
Really comfortable stay. Loved the big room too.
Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 9 Jan 2024
Dear B,Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Maeve

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada Daniel Reid pada 9 Jan 2024
Dear Maeve, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Lemah

brian

Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 8 Jan 2024
Dear Brian, Thank you for your review of your recent stay with us, I am sorry that it was not 10/10 and would be grateful for some information as to where we can improve.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Charlie

Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 8 Jan 2024
Dear Charlie, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Boleh diterima

brian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 8 Jan 2024
Dear Brian, Thank you for your review of your recent stay with us, I am sorry that not everything was to your liking but hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

MARK

Menginap 4 malam pada Dis 2023
Respons daripada Daniel Reid pada 8 Jan 2024
Dear Mark, Thank you for your review of your recent stay with us, We hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Mark

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Respons daripada Daniel Reid pada 7 Feb 2024
Dear Mark, Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Warren

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 29 Dis 2023
Dear Warren,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Oisín

Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 1 Jan 2024
Dear Oisín,Thank you for your perfect review of your recent stay with us, We are thrilled you had a good time and hope to welcome you back to the hotel in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

Stephen David

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 21 Dis 2023
Dear Stephen David, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Peter

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location very friendly
Menginap 1 malam pada Dis 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Lemah

ioan

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your review of your recent stay with us.I am sorry we did not do enough to earn a more favorable rating and would be grateful for some details as to why so we can make improvements.Regards,Daniel ReidGeneral Manager

2/10 Teruk

Colin

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your reviews of your recent stay with us.I am sorry that this was not to your satisfaction.Regards,Daniel ReidGeneral Manager

6/10 Boleh diterima

TIM

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Likes, Plenty of parking. Friendly and helpful staff. Dislikes, Dated, smelly room with frayed Expensive drinks in the bar. Limited menu choices.
Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Dear Tim,Thank you for your review of you recent stay with us, I appreciate your comments and am sorry for the elements that you disliked. I will review these, and make corrections where I can.Kind Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Martin

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

MARTIN

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very convenient location. The staff were all friendly and helpful. Would use again if we need to be in Hull. Hopefully the roadworks on the A63 next to the hotel will be finished by then!
Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.We are looking forward to the end of the roadworks, they are scheduled to move away from the hotel very soon!Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Katie

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 21 Dis 2023
Dear Katie, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

C L PERKS

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Boleh diterima

Kelly

Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Room smelt of stale cigarette smoke. Bathroom definitely needed updating.
Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 20 Nov 2023
Dear Kelly,Thank you for your review of your recent stay with us. My sincere apologies for the smell you encountered. All our rooms are non smoking so I will investigate what has caused this to happen. Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Jacqueline

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely stay and staff where really helpful in regards to my food allergy as well
Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your perfect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Nicola

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 6 Dis 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Susan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good location, next to quay very pretty
From the bedroom window
Outside
Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 15 Nov 2023
Dear Susan,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Lee

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 13 Nov 2023
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Baik

Graham

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 13 Nov 2023
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Cemerlang

Michelle

Menginap 1 malam pada Nov 2023
Respons daripada Daniel Reid pada 8 Nov 2023
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager