4/10 Lemah
Amy
1 Ogo 2025
We got there to check in with an early check in for 1 of the 3 rooms we booked and were told none of them were ready. When we eventually got 1 of the rooms we had a shower that did not work. The staff gave us a uncleaned room to have a shower which that shower did not work either. In the meantime we had a man coming in and out of 1 of the rooms to try and fix the broken shower with girls sat in towels as we had no other room where they could then change. We eventually got the other 2 rooms and 1 of them was okay, however the other one had a massive water leak from the ceiling with dirty water bouncing off the window and onto our bed. This was also complained about and I asked for the bedding to be changed. When we got back to the room the leak had been stopped and cleaned but the bedding hadn’t been changed. When we checked out of the hotel we asked for a refund of some money from 2 of the rooms due to all the issues we had and the staff refused and said we would have to talk to a supervisor but there wasn’t one there. We left as a group telling them that the issues need fixing and will not return.
Amy
Menginap 1 malam pada Jul 2025
