Dear Kendrell, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this matter to our attention. Rest assured, we are actively pursuing a resolution with the relevant parties. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management

Dear Jeff, We appreciate you taking the time to share your review with us. It brings us immense pleasure to learn about your positive experience with our services. Your feedback is of great value to us, as it enables us to enhance our offerings continually. We look forward to the opportunity of hosting you again at Extended Stay America in the days to come.Sincerely,Hotel Management

Dear Jared, Thank you for your kind words. It was a pleasure to read that our front desk associates took excellent care of you during your time with us. We will enjoy sharing your compliments with our devoted staff. Thank you again; we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Leonardo, Thank you for recommending us! We're pleased you had a positive experience with our staff at Extended Stay America. We prioritize Providing excellent customer service, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay at our hotel!Sincerely,Hotel Management

Dear Amber, Thank you for being our guest and sharing your generous review. We're thrilled you had a fantastic time with us at Extended Stay America! Providing a comfortable and enjoyable experience for our guests, including their furry friends, is our top priority, and we're delighted you recognized the efforts of our devoted staff members. It was a pleasure hosting you, and we look forward to welcoming you back for another fulfilling stay in the future!Sincerely,Hotel Management

Dear CHING-LU, We appreciate your feedback and are glad your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Gail, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We apologize for the cleanliness and upkeep of the room issues you mentioned, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time, but we will discuss this case with them to handle guests in a better way from now. Also, we are sorry if our breakfast choices did not meet your expectations. We shall pass your remarks to the concerned individual for improvement. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Rudolph, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Karen, Thank you for choosing us. We are sorry for the inconvenience you were caused upon arrival. Further, we regret the disappointment with our elevator's sudden breakdown. Our maintenance team is already at work on the issues with the elevator. Please return, and we hope to provide you and your husband with a better stay in the future.Sincerely,Hotel Management

Dear Nina, Thank you for your feedback. However, we apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Michael, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

Dear Rosemarie, We're pleased to have been your choice for accommodations during your stay at Extended Stay America. It's wonderful that our convenient location and efficient air conditioning contributed to a comfortable experience. Your feedback is valuable, and we look forward to welcoming you back in the future. Thank you for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Armando, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Kathleen, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Reba, Thank you for taking the time to write a review regarding your stay with us. It is good to know you had a pleasant time here. However, on behalf of our entire team, please accept our apologies for your issues with the bedding and its size. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management

Dear Maria, Thank you for sharing your feedback. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Dawn, Thank you for the review. We loved having you as our guest at Extended Stay America. Unfortunately, our pool was out of order during your stay, and we apologize for the disappointment. We have made the necessary repairs, and everything is working now. Thank you for staying with us, and we invite you to come back again so you can enjoy the pool. Thanks again for sharing these comments; we hope to see you soon.Sincerely,Hotel Management

Dear John, Thank you for staying with us and writing such a complimentary review. Our staff continually strives to ensure an exceptional stay for every guest. Therefore, we are delighted to know that you recognized their efforts. We will thoroughly enjoy sharing your comments with our associates. It was a pleasure to host your stay, and we hope to welcome you back soon.Sincerely,Hotel management

Dear Allison, Thank you for taking the time to write a review about your recent stay. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Since we are not a full-service property, we offer limited amenities in our rooms. In the future, please know our front desk is always available and happy to make your stay as comfortable as possible. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Funther, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Victoria, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control; the room you occupied will be professionally inspected. Thank you for bringing this to our attention. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management

Dear Melissa, thank you for choosing us. Please accept our apologies for the inconvenience caused due to multiple changing of rooms; then, the room condition was not up to your expectation. We understand how important it is to not only have a clean room but one that is also fresh. Our housekeeping staff is coached for the same and to ensure that the rooms are thoroughly checked before allocating. Also, we will share your comments regarding the update with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please feel free to reach out to the hotel front desk staff for further details on your refund status. Once again, we are sorry for letting you down. We hope this unfortunate situation will not prevent you and your family from staying with us again.Sincerely,Hotel Management

Dear Reniya, thank you for reviewing your stay with Extended Stay America. We strive to provide a fantastic holiday to every guest every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Guest, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. We have shared your feedback with our team, so these issues do not repeat. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Melody, we want to thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management