Hotel berdekatan Horseshoe Bay Nature Refuge

"Everything was great and friendly! "

"I was upgraded to a harbour view room in building one from a car park view - so that was very grateful. But I more looked at an overgrown tree that obscured any Harbour view. The first door in building one to my door was humid and wet. Rusty stain running down the door on the inside. Room was two twin beds pushed together, but side tables not rearranged space wise so obvious they had just pushed the beds together. Booked on Expedia so no daily servicing of the room. On first morning alarm...

"Location great. Amenities were not up to scratch. Lifts broken (we were on the 3rd floor and had to drag 4 cases up 3 flights of stairs)"

"We will definitely stay here again, it is excellent value for money and a great spot. Room was basic but practical and comfortable, has everything we needed. It was cleaner than a lot of dearer places we have stayed at. Quick and easy check in/out process. Lovely grounds. Kids were happy. Highly recommend. "

"We had an ocean view room which was beautiful. Very clean and had everything we needed. Would definitely recommend paying for the ocean view. "

"Great hotel, close to everything, clean and great price. "

"Clean "

"Free water on arrival room small but clean and comfortable bed car parking out the back which is secured awesome location "

"Good location, great pool and excellent views over the city"

"Be wary when handing over a cash security deposit. I checked out early before reception was open. Called them about the security deposit and they said they'd return the security deposit onto my card or bank transfer it. I flew out of Townsville thinking my security deposit would be refunded that day. I called them up after flying home to confirm the return of my security deposit. A different girl answered the phone & said they can't return cash. They would hold my money in a client account at...

"I have to say that i felt so unwelcoming here this time. Like i was a hassle to deal with.. Maybe as i was not dressed in finery. And had been rather flustered trying to find a place to park my motorhome so i could check in. They seemed to really struggle with the bare niceties. Like i was not up to their standards.. I Struggled bringing my luggage in. Yet not 1 person from staff offered to help. They literally just watched me fumble doors open with my hands full.. On my departure, i had...

"I have stayed here several times and used to love this place, but my most recent experience was deeply upsetting. After staying for another 3 days, I asked for a late check-out which was declined (fair enough), but the owner's attitude turned incredibly hostile when I asked to store my luggage. Despite being a repeat customer, I was treated like a nuisance for simply sitting in the common area waiting for my ride. The owner eventually chased me out to my Uber, telling me I was "repulsive" and...

"Our 5 night stay was great we have stayed here before basically has everything under the one roof if you are looking to totally relax , Great food bar & pool staff were polite & friendly !!!!"

"Very unclean, mould in kitchen, bedroom cupboards and drawers. People smoking on balconies. Otherwise ok but this time not worth the money unfortunately. "

"Clean Room, Great Location"

"Good location and amenities "

"Aircon unit in the room needs an upgrade. Very noisy!"