From the beginning just trying to sign in on this trip was turning into a nightmare, NO payment had been received from Hotels.Com for our overnight stay so I have to say that wasn’t all Hotel Vallare fault, but they insisted that if were too stay that night I would have to pay again, even though I insisted that I had booked and paid for this via Hotels.com web site, we were on the booking in system (a piece of A4 paper) but no mention of any payment, so another payment of £82.82 was made on my debit card reluctantly, moving forward 48hrs it’s now Hotel Vallare’s to put it right after the mistake has made, sorry for our mistake we need to refund you, asking for the card details that I used to pay the extra payment (bear in mind they already had this) BUT stating the last four numbers of the card that I used totally incorrect from the one actually used, but would not listen to the fact that this was incorrect and insisted that he was, at the same time I was talking to Hotels.com good old AI robot what a complete waste of space that is after 45 minutes it says I’m sorry I can’t help with your enquiry. I will have to send it to the back office team, they didn’t do much better two days later, they told me I’d cancelled the room and that they couldn’t help me.
So my next step was on the advice of my Bank was to do a charge back as I was getting no corporation from either this is what I did, And then all of a sudden, out of the blue hotel, Valerie found the right card and refunded.
