Hesleden hotels from RM249

"First room was in the new building,but we got moved as 356 wasnt dog friendly ?? We stayed in 358 in february for 2 nights with our dog so couldnt understand this , we asked for dog friendly and a sea view . Put us in room 131, this was in the basement ,room smelled of urine and the window had no sealant the wind howled through , we asked to be moved and also for a sea view, the girlon reception said there wasnt any, she was grumpy and un helpful. We were then given room 119.with a view of the carpark. This was very old and a cold room , the duvets are thin and could do with replacing , we stayed for 3 nights and made the most of it, we noticed sea view rooms empty near our room, but didnt feel we could ask the reception again after the frosty feeling we got from the girl on there . We ate in the hotel for tea with the dog we could only go on the tiled area 4 or 5 tables it was very cold in this area as it was near the main automatic door out of the hotel. Swimming pool was warm , sauna hot tub and steam room were hot , towels exchanged for fresh when you leave. We will stay here again as its a good location , but hopefully with a sea view room. "

"We all enjoyed the breakfast. We had meals in the evening two nights of our stay and would like to commend the waiter Mike who went above and beyond on his duties, very attentive, polite and courteous. "

"Really enjoyed our stay. The staff were welcoming and professional. The room and bathroom was spacious, clean and well set out. The breakfast was varied and plentiful. I will definitely stay again when in the area!"

"Had a brilliant time staff really helpful."

"Clean, with very friendly staff"

"Breakfast could be improved. No Pastries on offer "

"Room good. Staff excellent. Breakfast excellent. Bar, reasonable. Expensive and poor beer choice Dinner menu, same every day ☹️"

"Excellent hotel in all aspects. Breakfast buffet has everything you could ask for, all fresh and tasty. "

"Arrived for an anniversary stay with my partner and child.. upon arrival advised by local members we wouldn't want to take baby into the pool as it was like the north sea, the members have been complaining for weeks it hadnt been heated. The sauna and steam room were broken and the pool freezing. Considering it is a spa retreat destination this was shocking. We were told an engineer had been called but the members and attendees were out spoken saying they pay monthly membership and it has been broken for weeks .. Other couples arroved at the same time for spa breaks with the spa having no functioning sauna steam room or pool "