Hotel Dekat Heritage Carousel of Des Moines

"We recently booked a two queen room with expedia and for AC Hotel Des Moines and when we checked in they said you had book us for a king with a sofa bed. We specifically booked 2 queens because my sister was traveling with us and she has a bad back so you guys changed our reservation.This is the second time this has happened and the desk said it happens alot with Expedia. We want a refund for the difference in the cost of the room. You ruined my sisters trip!!!"

"Thank you "

"Breakfast was convenient"

"Good"

"There is no parking at this hotel unless you want to pay $39 on top of the $200+ you've already paid for a room. It would be nice if theynwere upfront about that. The non valet parking is on the street and you also have to pay for that. While praying that you can find a spot within walking distance of the hotel. It wasnt an ideal situation for myself and my tennage daughter who were traveling alone. "

"Parking across the street was easy and secure."

"A bit older, rooms need refurbishing and to be brightened up. "

"I was disappointed that after more than a year, they have not made any progress on fixing the parking garage. I still had to park in the limited outside area near the hotel and walk with my bags to the entrance across the garage that should have been repaired by now."

"Amazing Wellness Center and unique hotel theme. Great breakfast and service."

"The room was exceptional! Very clean, comfortable, and well appointed! Highly recommend a stay!"

"We especially enjoyed the hot hot tub and the truly friendly staff. Breakfast was great too. Everything was clean."

"Kind staff, spacious room! Good pool space!"

"Lady at check in was very rude on Friday until the manager came out to help check others in. She completely changed the way she was speaking to me and my daughter and was suddenly helpful."

"Check in was handled well, clerk was friendly and gave my dog a treat. Breakfast was very good, hotel seemed new and area was happening, with an outlet mall across the street and nice restaurants within walking distance. "

"6yy"

"Front desk lady was very nice. Pool and hot tub was open late. Beds very comfy. Breakfast was hot and ready. Delicious "