Hotel Keluarga di Henrietta

"Ceiling was Half painted and the faucet leaked in the bathtub"

"I was not told until I checked in and paid that there was no elevator and I had to lug my stuff up 2 fights of stairs. I am physically able but at times travel with older folks who would not be able to do that. I got there late and the vending machine on 2nd floor did not work to get drinks. I told the desk next day. Breakfast was fresh and food area very clean. Maybe a few food items for those who arrive late to buy would be good. "

"The staff was friendly. They put us in a regular room when i booked a suite. There were lights out. We got dog hair on our belongings from not being vacuumed well and ants in the bathroom. "

"Yes"

"Room was not as advertised. 2 Bedroom Suite is just 2 spaces with no doors. There was no privacy within the "suite", there was stains on the curtains. THE OVERALL EXPERIENCE WAS NOT GOOD FOR ME OR MY FAMILY. The room was not worth $550. The staff was nice, although I didn't get to speak with a manager."

"Glitter on one of the beds, no table or chair, only available outlet was behind one of the beds and a hole in the wall where possibly a smoke detector might have been. Did have a half sized mini fridge, full size microwave on top of it and coffee pot on top of that, towels and cable tv."

"Room was very clean, and staff was excellent. My only complaint would be the grounds around the hotel is very dirty with trash everywhere. We had two dogs with us, and to walk them was challenging due to litter everywhere. Everything else was perfect. "

"Fantastic hotel, lovely property right on the lakes."