Hotel Keluarga di Henderson

"Went to Texas for a funeral. Decided to give this hotel another try because we already had issues in the past. The room was ok except it smelled like mildew. Then after a long drive and even longer day, there was no hot water. Front desk said maintenance was offsite and nothing could be done. So had to go to family house to shower. Saturday prior to funeral at 11 AM shower was still cold. Nothing done. Right before checking out to go back to Ohio, AGAIN SHOWER WAS COLD. front desk said they were...

"Construction work in the parking lot. "

"Hotel staff was as friendly as could be. The rooms were clean as was the hotel itself. They have a free happy hour for guests and a complimentary breakfast that was pretty good as well. Will definitely stay again if I need to stay in Kilgore."

"THE STAFF WAS VERY FRIENDLY & HELPFUL. THE ROOM WAS CLEAN, THERE WAS PLENTY OF HOT WATER & THE A/C KEPT THE ROOM COMFORTABLE."

"Staff was great! Other comments: We reserved an accessible room and it was in a different part of the building with a elevator all the way past the event center. How does that make sense for the mobility impaired? Room was fine, clean, but needed updates. Towels were like sandpaper."

"While it seems obvious the hotel was recently renovated, it still smelled bad and lacked cleanliness. Staff were apathetic at best"

"The staff were very friendly. Breakfast was good and plentiful. The cinnamon rolls were really good!"

"Loved how clean my room is every day"