Hotel Romantik di Hangzhou

"Service was excellent "

"Excellent in all areas. I will definately stay again when in Hangzhou"

"I had a wonderful stay at this hotel, and a big part of that was thanks to the exceptional service at the front desk—especially Isabella. From the moment I arrived, she was warm, professional, and genuinely attentive. What truly stood out was how she went above and beyond to make sure everything was taken care of, even anticipating needs before I had to ask. Whether it was handling requests efficiently, offering helpful local tips, or simply checking in to make sure my stay was comfortable,...

"Our stay was truly exceptional from start to finish. The hospitality of the entire team made the experience memorable, with special thanks to housekeeper Mr Xiao Qiao, whose attention to detail and genuine care elevated the comfort of our stay. The room was spotless, beautifully maintained, and felt welcoming every day. The amenities were excellent and thoughtfully provided, ensuring convenience and relaxation throughout. The food was another standout—fresh, delicious, and consistently...

"Very comfortable and cosy hotel with great views of the lake"