Cari Kastil di Hangzhou

"Reception staff not very welcoming and not quite helpful"

"The pool is under renovation. The breakfast is okay. Rooms a bit dated but clean. Location is a little out of the main happenings. The price does not reflect the quality."

"NA"

"The staff (i mean all staff) are super nice, super helpful and greets all the time. Breakfast offered tons of food options. Dining room and guest rooms are extremely clean and nicely decored."

"Tip top cleanliness, the staff are all so warm and polite, they offered free hot drinks at the lobby all day long and midnight hot porridge. They even have free laundry service that deliver to your doorstep. Everything is good here, service is good and they even have all kind of aminities that if free at lobby for you. I'll definitely visit here again next time. "

"◾️館内は清潔感があり綺麗です。裏の運河側に夜市なので、食事の選択肢が豊富で非常に便利でした。 ◾️客室の清掃状態は概ね普通ですが、椅子の下にゴミ（空のペットボトル）が落ちていたのが残念でした。 ◾️ドアマンによる車の誘導がないため入り口が混雑しており、荷物もセルフサービス。館内ですれ違った際は挨拶がなく、全体的にホスピタリティ不足を感じました。"

"it is very good. There is a bus that can take us to the train station"

"The room and the view of the canal was brilliant. The staff was most helpful. I messaged while in airport to make changes to the booking. The hotel acted without fuss. Housekeeping was efficient to get the room cleaned around our schedule. I cannot fault this hotel at all."