Hotel Best Western di Gwent

"Stayed here many many times when working in the area and always find it clean and comfortable. Unfortunately on this occasion I was disappointed in room (207) as the window would not close and the room faces onto the busy main road which is very noisy. Also the TV was broken so had no choice but to listen to the boy racers and motorbikes outside instead. Just unlucky it was the last double room available. However that said I'm sure the issues will be rectified by the wonderful staff at Ponty...

"No air con was given a fan without the outer guard on it ( useless), breakfast 2nd morning was awful , burnt scrambled eggs, broken egg was delivered on my cousin's plate and bacon was hard and black in places"