Hotel Keluarga di Gunung Charleston

"We stayed in a room on the upper floor with an outdoor balcony as we requested. We liked our room and enjoyed our stay for 2 nights. We enjoyed the view of the mountains from the room's balcony, The lodge includes a restaurant and a separate bar. The cook for the restaurant was exceptional for the crab cake special dinner, and for the breakfast omelette, especially the gourmet mini round potatoes. The waitresses were very friendly and helpful."

"Yes"

"Great location and good place for families. Played pickleball, ate at the outdoor restaurant/bar, and enjoyed the clean comfortable rooms. The staff were very helpful but they definitely need more help. There are two pools and only one pool was open to use because of lack of lifeguards. I counted 35 little kids in the one open pool not including the adults and was no way going to get in that water. Maybe set up the second pool as an adult only? Or make sure it is staffed during spring break....

"Excellent breakfast "

"I didn’t like the check in staff"

"Front desk people were rude. Asked for extra pillows since the King bed had 3 small pillows, was told "we will only give you 2 pillows". Sick and Tub needed to be unclogged. Restaurants were great and wait staff was friendly. "

"It's a nice place, a little dated as far as the casino goes. The rooms are nice, beds a little soft for my taste. Shower and bathrooms are spacious, excellent with good water pressure. Free coffee at the check in desk. "

"clean room, parking good, staff good. "