Hotel dengan Kolam Renang di Gunung Berapi

"Elevators never work, over the past times I’ve visited the valet parking has gone up, ants in the bathroom, never cleaned rooms until requested even though they asked and confirmed wanted my room cleaned daily. Twice they threatened to leave when they arrived after our request saying they didn’t want to hit traffic. Twice they mixed up our keys at the valet and almost gave us the wrong car. Ice machine is never working."

"Liked everything and the early check in made it much more enjoyable"

"Great stay"

"We stayed in a clean 1 bedroom suite with an amazing sea view! The rooms cooled down once the windows and doors were open and the fans were blowing. Keep in mind that the check-in process isn't typical. If you want A/C for your room or have any needs for on-site staff, you must check-in before the office closes at 5pm. (If you arrive after 5, you will get your room key using a lock box and won't have the option for A/C if that is important to you.) The property is well maintained and a few...

"Right on the Bay. Can hear the waves crashing."

"A charming and amazing experience…relaxed on the beautiful grounds with the private waterfall as the backdrop. There was a great hike to enjoy also."

"I understand this was an eco lodge. However, there is no air and little cross breeze. Our bed was broken, there were not enough towels (only 3 for 5 people), we were encouraged to shower by turning the water off while we used soap, the pots and pans were so dirty that some could not be cleaned. The worst was that the staff was unprofessional. They did not communicate effectively, they were dismissive about simple requests (like "how to check in") and once we did check in we NEVER heard from...