Hotel dengan Kolam Renang di Grassington

"Lovely stay in a well equipped pod. We enjoyed our stay - except for the bed, which had a lumpy and too soft mattress."

"Clearly there’s a leadership issue at this hotel. The Staff were nice but clearly not well trained or motivated. Long check in line with no other staff available or skilled to attend the other checkin counter. An elderly couple needed help with bags but none of the Staff around offered. Same for us when leaving no one helped. There seems to be around 100 doors along each corridor which require manual open … why ? Bad for clients with bags but poor cleaning staff. Old smelly carpets. Dirty...

"Fantastic setting . Old school charm . Friendly staff ."

"Staff and room were lovely and the breakfast was excellent. Comfortable bed. There's some design flaws, for example you can't fill the kettle up at the sink without the water coming out as you try to extract it. Nothing major though. It's not that pet friendly. It would have been nice to have a drink in the bar but that would have meant leaving the dog in the car so we went somewhere else for a drink."

"Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so. Requested a refund as this was unacceptable to be put in a room with no working water. Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said...

"My wife and I stayed at the Hilton Harrogate for one night. The staff were excellent throughout our stay, particularly Ashley, the Duty Manager, and Renisha on Reception, who were helpful and did their best to resolve the issues we encountered. The lobby, grand staircase and function rooms are stunning and create a great first impression. Unfortunately, our King Room was disappointing. The décor felt old and dated, and the room was dusty. The bathroom had some nice features, including double...

"Really excellent stay and wonderful customer experience all thanks to the great team at Swinton Park."