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Ulasan tentang Radisson Hotel Niagara Falls-Grand Island

3.5 out of 5
Radisson Hotel Niagara Falls-Grand Island
100 Whitehaven Rd, Grand Island, NY

Ulasan

7.0

Baik

Penilaian 10 - Cemerlang. 281 daripada 1002 ulasan" "
Penilaian 8 - Baik. 271 daripada 1002 ulasan" "
Penilaian 6 - Boleh diterima. 179 daripada 1002 ulasan" "
Penilaian 4 - Lemah. 140 daripada 1002 ulasan" "
Penilaian 2 - Teruk. 131 daripada 1002 ulasan" "

7.2/10

Kebersihan

7.6/10

Kakitangan & perkhidmatan

6.6/10

Kemudahan

6.6/10

Keadaan hartanah & kemudahan

7.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Carlos

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
ok

10/10 Cemerlang

Jackie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved it

10/10 Cemerlang

Ashley

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean and quiet

10/10 Cemerlang

Katlyn, New brighton

10/10 Cemerlang

Charles

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2022

10/10 Cemerlang

YARIANNA

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
was fine but the property going to close, and everything was empty, no restaurant, no drinks machine but i like the peace.
Menginap 3 malam pada Dis 2022

10/10 Cemerlang

JOE

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
End of a era!
We had come to this hotel for 15 years during the holidays bringing our whole. Family 23 members . Unfortunately the hotel Is closing and being turned into apartments. Truly a loss. Lots of great memories
Menginap 2 malam pada Dis 2022

4/10 Lemah

Shan

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
The kitchen and restaurant was closed so we could not get breakfast or any meals on site, and the pool was closed for most of our stay because there was no lifeguard. It was supposed to be open Monday till 8 pm and we went down to use it at seven pm and the lifeguard had left early so we could not use it. Really bad service for being able to enjoy the beautiful pool and hot tub. I think the hotel should alert people by email or text that the pool is closed at hours that are different than posted or that they may close randomly at the whim of staff, so people can decide to stay elsewhere if they want.
Menginap 2 malam pada Dis 2022

6/10 Boleh diterima

Basak, Toronto

8/10 Baik

Yun

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2022

10/10 Cemerlang

Greg

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easy check in, and friendly staff. Will come back
Menginap 1 malam pada Okt 2022
Respons daripada chris pada 2 Nov 2022
Thank you for staying at our hotel. We are glad to know you liked the location and hotel staff. Our values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Cemerlang

Karen

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful suite. Loved the patio with the lake view however they need to invest in better chairs. 2 Metal folding chairs were just inappropriate but everything else was great.
Menginap 1 malam pada Okt 2022
Respons daripada chris pada 26 Okt 2022
Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Fair
Hot tub wasn’t working. Nothing open in the hotel eg: coffee shop, food, etc. we had to drive everywhere. We were not informed of these closures ahead of time.
Menginap 1 malam pada Okt 2022
Respons daripada chris pada 26 Okt 2022
I'm sorry to hear about your negative experience during your stay.Please accept our heartfelt apologies; this is truly unfortunate.I completely understand your disappointment and frustration as a result of the numerous issues you've mentioned. Whatever the reasons, we will definitely verify the truth and take action against those responsible after conducting an investigation and taking steps to prevent similar incidents in the future.We would like to inform you that this is not a common occurrence in our hospitality, and we will thoroughly review your comments with the team before implementing appropriate solutions to please our guests.I hope you will understand and reconsider us in the future, as we would appreciate the opportunity to change your opinion.

8/10 Baik

Patrizia

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Hotel was very nice. Heater in room was extremely loud, found it hard to sleep when it kicked in made a really loud noise. Friendly and helpful staff. Gym was one of the better hotel gyms I’ve seen. Decent amount of equipment and including free weights.
Menginap 1 malam pada Okt 2022
Respons daripada chris pada 26 Okt 2022
Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.

8/10 Baik

Catherine

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Mark
It was off season. No in-house breakfast. The pool was very large and clean. They put us on the front ,room when a back room would have given us a river view. It was nice for the money ,but it felt like the movie the shining.
Menginap 3 malam pada Sep 2022
Respons daripada rja pada 18 Okt 2022
Thank you for staying with us.

4/10 Lemah

Ian

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Very beautiful location with a very nice pool and workout area. Our room however was very disappointing. We were in a non smoking room that still reeked of cigarette smoke. Our balcony was falling apart which was a bit sketchy. And all the other room next to us had very nice and not destroyed balconies. We had one of the more expensive rooms so it was a bit disappointing to have our room be so disheveled. Great property location and super friendly and courteous staff.
Menginap 2 malam pada Okt 2022
Respons daripada rja pada 17 Okt 2022
Thank you for staying with us and providing feedback.

10/10 Cemerlang

Desmond

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2022
Respons daripada rja pada 17 Okt 2022
Thank you for staying with us.

8/10 Baik

Eve

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
The room and the view were great. However the locks on the doors were not in good working condition, so I did
Menginap 1 malam pada Okt 2022
Respons daripada rja pada 17 Okt 2022
Thank you for staying with us.

10/10 Cemerlang

GOLAM

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good location, nice service
Menginap 1 malam pada Okt 2022
Respons daripada chris pada 12 Okt 2022
Thanks for Staying with us.

10/10 Cemerlang

Luci, San Pedro Sula

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Muy bonito y limpio
Menginap 1 malam pada Okt 2022
Respons daripada rja pada 7 Okt 2022
gracias por quedarse con nosotros y por sus comentarios.

6/10 Boleh diterima

TAYLOR, Stayner

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property was well manicured.
Menginap 3 malam pada Sep 2022
Respons daripada rja pada 4 Okt 2022
Thank you for staying with us and giving us your feedback.

10/10 Cemerlang

Donna

Menginap 1 malam pada Sep 2022
Respons daripada rja pada 4 Okt 2022
Thank you for staying with us and giving us your feedback.

8/10 Baik

Lynn

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Close to Niagra Falls. No breakfast provided.
Menginap 1 malam pada Sep 2022
Respons daripada rja pada 4 Okt 2022
Thank you for staying with us and giving us your feedback.

10/10 Cemerlang

Tenitra

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
😒
Menginap 1 malam pada Sep 2022
Respons daripada Laura Z pada 28 Sep 2022
Thank you for the review!

8/10 Baik

JEFFREY

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Quiet - almost to the point of deserted. Hotel was clean, but felt dated. Breakfast buffet was good, but not worth the extra $15. Food selection was comparable to free breakfasts at other hotels
Menginap 2 malam pada Sep 2022
Respons daripada Laura Z pada 28 Sep 2022
Thank you for your feedback. I will certainly discuss the breakfast cost with our GM and our food & beverage team. Hopefully we can make these adjustments for the future!

8/10 Baik

Jazmin

Mengembara bersama haiwan kesayangan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
It was great that they let us check in so late (4am) but I was given the wrong room which was annoying. Once that was resolved our stay was great. The hotel needs a little renovating. Looks like there was some water damage and the suite furniture is dated. The hot tub wasn’t working and the pool was super cold with all the doors open which was a little weird. Parking was free but the breakfast buffet was $16 per person and we could never find it which was also weird but over all it was nice. The location saves this hotel it’s a really beautiful neighborhood.
Menginap 2 malam pada Sep 2022
Respons daripada chris pada 20 Sep 2022
Thanks for Staying with us and we appreciate your Feedback

6/10 Boleh diterima

RAYMOND

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
river view
Menginap 2 malam pada Sep 2022
Respons daripada chris pada 20 Sep 2022
Thanks for staying with us

8/10 Baik

Jamie Dommell

Menginap 1 malam pada Sep 2022
Respons daripada Laura Z pada 21 Sep 2022
Thank you for the review, please come and stay with us again!

6/10 Boleh diterima

Courtney

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Definitely expected it to be a bit nicer and much more clean
Menginap 2 malam pada Sep 2022
Respons daripada rja pada 20 Sep 2022
Thank you for staying with us and giving us your feedback.

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2022
Respons daripada rja pada 19 Sep 2022
Thank you for staying with us.

8/10 Baik

Julie

Mengembara bersama pasangan
Tidak sukakan: Keadaan hartanah & kemudahan
The outside was not tended to at all- weeds in the parking lots, grass wasn’t mowed. There was no curb appeal. The inside was clean but it seemed like a ghost town in there. It seemed only parts of the hotel were being used. The handle on our toilet was broken. It wasn’t made clear where ice machines were.
Menginap 1 malam pada Sep 2022
Respons daripada rja pada 19 Sep 2022
Thank you for your feedback and for staying with us.

8/10 Baik

Dylan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I like the jacuzzi tub
Menginap 3 malam pada Sep 2022
Respons daripada Laura Z pada 17 Sep 2022
Thank you for your review! Please come and stay with us again in the future!

6/10 Boleh diterima

Oscar

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
Buena cama, pero en terminos generales esta descuidado
Menginap 1 malam pada Sep 2022
Respons daripada rja pada 16 Sep 2022
Thank you for staying with us.

8/10 Baik

Beth

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Sep 2022
Respons daripada chris pada 16 Sep 2022
thanks for staying with us

10/10 Cemerlang

Lorena

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Mi unica recomendación es que deberian limpiar arreglar y cambiar toallas diario yo dure 3 dias y dos noches y fue lo mismo nunca me lo arreglaron
Menginap 2 malam pada Sep 2022
Respons daripada rja pada 16 Sep 2022
thank you for staying with us.

10/10 Cemerlang

Sylvio

Menginap 1 malam pada Sep 2022
Respons daripada chris pada 14 Sep 2022
Thanks for Staying with us.

4/10 Lemah

Robert

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Upon my arrival I noticed right away that the landscaping had not been done in weeks. Walked in the lobby to check in and was greeted at the front desk. One of the two main elevators was out of order. My stay was for three days so I was excited to use the hotels amenities which is why I booked my stay here, where should I start first the ceiling in the indoor pool area leaked into the pool, the hot tub didn't work, I stayed in the King suite which included a jetted tub. The balcony area hadn't been cleaned in weeks.Now I have to say I am not one of those people who enjoy leaving bad reviews but I feel like for the money I spent and the distance I traveled to stay here was not worth it.
Menginap 3 malam pada Sep 2022
Respons daripada rja pada 12 Sep 2022
thank you for your feedback and for staying with us.

2/10 Teruk

Nigel, Shrewsbury

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nothing was what we would have expected from a Radisson. The rooms were old and tired, the decor was decked old, the a/c was noisy and poorly maintained with that smell of damp. that gets on your chest. The staff save 2 were particularly uninterested in doing anything, helping or providing anything it was is if they had simply given up. The parking lot is overgrown, badly marked, badly lit and looked dilapidated. The reception area was old and tired. There are far too few staff. There was no restaurant service of any use, the pool was dirty and unusable, the fact that they charged as much as they did and people actually paid it once they got there was mostly due to the fact that once there we had no where else to do. Would I go back, not even if you paid me to go there! I use Radisson hotels a lot and I mean a lot I stay in hotels over 1/3rd of the year as a pilot and I can honestly say that if my airline had put me in this hotel I would have refused to to stay but if forced to then placed myself as unfit to operate the next day. This hotel is in dire need of hiring three times as many staff, a refurb or just simply knowing down. It is simply no longer fit for purpose.
Menginap 2 malam pada Ogo 2022
Respons daripada chris pada 8 Sep 2022
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

4/10 Lemah

Madeline

Mengembara bersama pasangan
Sukakan: Kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
When we got to the room, the door was ajar. We went inside and noticed that even though the door had two deadbolt locks, neither of them worked (one had a knob that turned, but no lock was inside, and the other didn’t fit in the hole for the lock). We noticed that the door didn’t open from outside unless you used a key card, so we stayed in the room anyway. Even though our checkout was at 11am, housekeeping let themselves in at 9am while we were sleeping. We told the man at the front desk about all of this, and his only response was “sorry man”.
Menginap 1 malam pada Sep 2022
Respons daripada chris pada 6 Sep 2022
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

6/10 Boleh diterima

Jorge Marcelo Torres

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The hotel looks old. It needs a upgrade. The rooms are small and it doesn’t have a sofa bed.
Menginap 1 malam pada Sep 2022
Respons daripada chris pada 6 Sep 2022
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

8/10 Baik

Jose

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
Cleanliness
It was a great price. However rooms were not available for check in on time. Room was dirty. Had to have recleaned. Outside pool was not open and dirty. No type of breakfast not even banana or pasty. Out side was not maintained looked like hotel was abandoned. Hair in tub . Was definitely not cleaned. Beautiful view but very disappointed that couldn't be comfortable on balcony. Also was VERY dirty. Had not been cleaned in quite so.e time. Spider webs. Dirt, chairs dirty.
Menginap 1 malam pada Ogo 2022
Respons daripada rja pada 17 Okt 2022
Thank you for staying with us.

4/10 Lemah

Maria

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Got room 351 as soon as we walked in we felt a terrible smell, like wet carpet- only to find out after we change and took our shoes off that the air conditioner was leaking and the rug was completely wet all around it.
Menginap 1 malam pada Sep 2022
Respons daripada chris pada 3 Sep 2022
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

10/10 Cemerlang

Elizabeth

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff here are absolutely wonderful! Everyone was friendly and helpful and easy to chat with! We will definitely be back to stay!
Menginap 2 malam pada Jul 2022
Respons daripada Laura Z pada 3 Sep 2022
Hi Elizabeth! Thank you so much for your kind review. I am so happy to hear that our staff was wonderful. Please come and stay with us again!

2/10 Teruk

Kathy

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
First inpression, what a dump, no clear 'front door'. Room was never tidied,no clean towels until I had to bring mine out and ask for them,trash never picked up from the room,paint peeling, bathroom smelled
Menginap 3 malam pada Ogo 2022
Respons daripada Laura Z pada 3 Sep 2022
Hi Kathy, thank you for your feedback. I have addressed these concerns with our team. We are still not doing daily stayover service. However, upon request we can always bring towels, pick up trash from the room. In regard to condition, I will certainly have our maintenance team fix the issues that you've expressed.I appreciate the feedback so that we can use it to fine tune our operations.

10/10 Cemerlang

Jose

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
.
Menginap 3 malam pada Ogo 2022
Respons daripada chris pada 3 Sep 2022
Thanks you for staying with us

2/10 Teruk

Eddie

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room is ok the balcony had wasps nest every where dirty
Menginap 3 malam pada Ogo 2022
Respons daripada Laura Z pada 30 Ogo 2022
I have addressed your concerns with housekeeping, and I assure you that we are now diligently working to get these balconies cleaned up. The nests that your have encountered are actually Barn Swallow bird nests. They are a protected species and their nests can not be knocked down per federal law.Thank you for your review. I have used it to fine tune our operations!

8/10 Baik

Neela

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall good experience
Menginap 1 malam pada Ogo 2022
Respons daripada Laura Z pada 30 Ogo 2022
Thank you for the positive review! Come and see us again!

2/10 Teruk

pandy

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staffs are very bad
Menginap 1 malam pada Ogo 2022
Respons daripada Laura Z pada 30 Ogo 2022
I apologize that our staff didn't fulfill your needs. It is certainly rare when the staff is here is considered "bad". Would you care to elaborate? This way I would be able to pin point which team member would need coaching.

6/10 Boleh diterima

KATHIE

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Heyday
I’m sure this property was in much better shape in its heyday. I’m sure Covid had part of it. Property looked very run down from the outside but rooms were decent. View was beautiful from our balcony. We did not eat the breakfast because they were charging $16 for a breakfast you would get for free at other hotels.
Menginap 3 malam pada Ogo 2022
Respons daripada Laura Z pada 30 Ogo 2022
Thank you for the review. Our landscaping needs a lot of work. I agree. Luckily, it will be cleaned up this week. I am sorry that for during your stay that it was not. I also agree that the breakfast price is higher. It is an all you can eat buffet, this is why the price is steep.

6/10 Boleh diterima

Hayden

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Needs an upgrade for the 21st century
Menginap 1 malam pada Ogo 2022
Respons daripada Laura Z pada 30 Ogo 2022
Thank you for the review. I will certainly express these concerns that you have, to our ownership.