Hotel Mesra Haiwan Kesayangan di Grand Case

"Room not ready, was brushed aside and waited two hours for room and I checked in at 5pm already enough time to have it cleaned. Finally got into room was 7pm! Garbage receptionist and old outdated hotel"

"Staff was extremely welcoming, we had a toddler and a puppy and we got in very late. Security was waiting for us and helped us to our room. The staff was wonderful with my overtired toddler and showed him how to feed the fish and helped us with the puppy. Having pool toys there was a huge bonus as was having the puppy in the bar so we could eat."

"Great location loved the hotel room spotless clean, use of the beach a block away five beachfront properties we got free chair and umbrellas. Hotel had restaurants and you could also walk a short distance for other options. I definitely would book this hotel again. Staff were all so friendly as well. Buffet breakfast was good and we also had dinner at hotel which was good as well. "

"es un lugar para durar pocos dias esta en un buen punto para turistas y personas mayores "

"Beautiful property! Staff/hosts extremely helpful:) would love to go back"

"We had a fantastic stay at the Esmeralda! The hotel is beautiful and the staff is very friendly and helpful. The manager, Laura went over and above to help us! We will definitely be back and highly highly recommend the Esmeralda! "

"Expedia showed gorgeous water views- the room was NOT as described or pictured! In the back with just a very partial view mostly from the bathroom. Amenities were sparse and basic- no paper towels,no blanket, no dryer, etc. Will be contacting Expedia when I return home-did not have option to understand this when booked- "