Glenwood hotels from RM201

"We had a connection cancelled due to severe weather and got stranded in Chicago late in the evening. I booked this hotel on Hotels.com thinking it had an airport shuttle. It did not. When we arrived, the line to checkin was nearly out the door with one young girl working the desk and clearly using her phone to FaceTime someone who was guiding her through every step, every click of the mouse, etc. She was not trained and should not have been there alone. As a result, we stood in line for well over an hour to get checked in and didn't get to sleep until around 2am. This turned a miserable day into two miserable days."

"The noise at night was just ridiculous. Loud music loud kids in the hallway. Noise until after midnight. I asked for my room to be cleaned and refilled twice they came in no coffee,sweetener,stirrers.On the second cleaning there was only a half roll of toilet paper left and they never gave us a backup roll. They did not have breakfast so the coffee in the room was important. I travel a lot will never stay there again. "

"Friendly staff made the stay enjoyable"

"From the start to the end of my stay, everything was great and the staff was very accommodating and attentive and very welcoming. I am excited to book my next stay.. "

" I booked 2 rooms and was involved in a car accident 3 hours b4 check in. Messaged the property but no response. Then I was still charged for both rooms. Total loss with Hampton"

"Breakfast was weak. Bagels and Waffle maker. No eggs, no bacon, no sausage, no potatos, no bisquits n gravy, no donuts. No ice machine for drinks. OJ & Lemonade were good."

"Washer and Dryer always broke. Machines are empty. You need another luggage cart , if 1 person has it its gone forever. Staff is excellent. Jackie and Zuluma are great but are limited. Cleaning staff is great and is custodial crew. "

"The rumor was filthy the washer and dryers don’t work. The bathroom was dirty."

"It’s an older property. Not old, but a little older. Bathroom is the obvious issue. Beds were awesome though."