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Ulasan tentang Le Embassy Hotel Georgetown

3 out of 5
Le Embassy Hotel Georgetown
12 Jalan Burma, George Town, Penang

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 12 daripada 32 ulasan" "
Penilaian 8 - Baik. 11 daripada 32 ulasan" "
Penilaian 6 - Boleh diterima. 6 daripada 32 ulasan" "
Penilaian 4 - Lemah. 2 daripada 32 ulasan" "
Penilaian 2 - Teruk. 1 daripada 32 ulasan" "

8.6/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

7.8/10

Mesra alam

Ulasan

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2019
Respons daripada FO-Le Embassy Hotel pada 3 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

6/10 Boleh diterima

Jasmine

Menginap 1 malam pada Mac 2024
Respons daripada Yoga pada 14 Mei 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

6/10 Boleh diterima

Jordan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Pretty decent budget hotel. Our first room was a queen room which faced the road. This was soooo noisy, we literally could not sleep. The windows are rubbish and couldn't really close properly. We asked to move in the morning and they moved us into a twin room, this was so much better. We slept much better and were happy they could move us. If they were fully booked this would have been an issue as we couldn't have slept in the original room. The room itself was pretty nice. Comfy bed, nice towels (which makes a change in a budget hotel!). The water fountain was a nice touch, it meant we didn't have to buy loads of water and waste lots of plastic bottles. They said they wouldn't come in the room unless we asked them too. I think this is a bit lazy really. I am happy to not have the bed changed every day etc and not have fresh towels as this is better for the environment, but they could pop in sweep/mop the floors, empty the bins and top up tea and coffee.
Respons daripada FRONT OFFICE TEAM pada 23 Mac 2024
We apologize for the inconvenience caused during your stay. For the soundproofing issue we at the hotel provide earplugs for the guest. May request it at the reception for the earplug. Also, Housekeeping only will be provided if the guest requests the front desk to clean the room. If there is no request made by the guest to clean the room then the hotel staff won't be entering the room. The reason why, we do not enter the room without the customer's request is that because there will customer's belongings inside the room. Hopefully, we love to host you again in the future by giving you a comfortable stay with us.

8/10 Baik

Winston

Menginap 3 malam pada Okt 2023

10/10 Cemerlang

Yuta

Menginap 1 malam pada Okt 2023

10/10 Cemerlang

BEE KHENG

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We stayed in a family room which is big, clean and cosy. Location is good but our room lacked a window. Staff are friendly and helpful. There is a nice Thai Restaurant next door.
Menginap 1 malam pada Sep 2023
Respons daripada FO pada 23 Mac 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Comfortable although no room service , central loc
Menginap 5 malam pada Jul 2023
Respons daripada FO pada 23 Mac 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

2/10 Teruk

Preeyamas

Menginap 1 malam pada Apr 2023
Respons daripada Loha pada 21 Mei 2023
Dear Preeyamas,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

10/10 Cemerlang

MING YU

Menginap 1 malam pada Apr 2023
Respons daripada Loha pada 21 Mei 2023
Dear Ming Yu,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Cemerlang

QUAH SIEW

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location is good except for food availability. No breakfast
Menginap 3 malam pada Apr 2023
Respons daripada Loha pada 21 Mei 2023
Dear Quah Siew,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Cemerlang

LIM SOON SHIEN, Singapore

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Enjoyed my stay here. The twin room was pretty large - so nice esp since it's renovated shophouse model - and very comfortable. Love the space - great for packing luggage. Bed was comfortable- not too hard not too soft. Shower was great and bathroom brightly lit. Enjoy the fact that getting Grab was convenient and fast. There is a smaller road right at the Hotel lobby door so it is safer for boarding and alighting Grab. Wonderful that there are yummy food nearby. So pleased and pleasantly surprised thatthe famous Sister Yao char kway kak and Michelin recommended Lor Mee & Prawn Mee are soooo nearby! We are pretty close to city centre and it is very quick to get to the attractions. Love it! Some issues with aircon and charging points but i think it is a problem with electricity in an old building. Luckily we could change our room to another one. Do check appliances and electric points etc properly so you can get help to resolve it fast.
Menginap 3 malam pada Mac 2023
Respons daripada Loha pada 21 Mei 2023
Dear Lim Soon Shien,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.Thank you for staying with us, and we look forward to another chance to serve you.

4/10 Lemah

Mohamed A

Menginap 1 malam pada Feb 2023
Respons daripada sha pada 5 Mac 2023
Dear Mohamed,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

6/10 Boleh diterima

JAMESJEGA

Menginap 1 malam pada Jan 2023
Respons daripada sha pada 25 Jan 2023
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Cemerlang

Wunvilai

Menginap 1 malam pada Sep 2022
Respons daripada sha pada 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Cemerlang

Wunvilai

Menginap 1 malam pada Sep 2022
Respons daripada sha pada 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Baik

Wunvilai

Menginap 1 malam pada Sep 2022
Respons daripada sha pada 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Cemerlang

Yeong, Kuala Lumpur

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Noisy at night time maybe near the main road. Can’t sleep at night time
Menginap 1 malam pada Apr 2022
Respons daripada INA pada 16 Jun 2022
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Boleh diterima

Yong

Sukakan: Kebersihan, keselesaan bilik
Clean and noisy
Chinese employees are not friendly at all. The room is clean but noisy.
Menginap 2 malam pada Okt 2021
Respons daripada sha pada 5 Jan 2023
Dear Yong,Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Baik

Leong Sze

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2020
Respons daripada sha pada 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

6/10 Boleh diterima

Yu Chyan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good hotel but too noisy
Great location, good staff, but too near to main road and too noisy
Menginap 1 malam pada Sep 2020
Respons daripada sha pada 5 Jan 2023
Dear Yu, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
noisy, breakfast no good
Menginap 1 malam pada Mac 2020
Respons daripada SHA pada 5 Jan 2023
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

4/10 Lemah

Mohd Fairuz

Pengembara perniagaan
Sukakan: Kebersihan, keselesaan bilik
Loud noisy rooms (Queen)
The hotel is clean, nice. However guests should stay away from the Queen bedrooms, they are noisy and loud from the road traffic below. Only queen bed rooms face the road side. Its so loud you may as well just sleep by the road side. Hotel should just brick up the windows or glass them up.
Menginap 1 malam pada Feb 2020
Respons daripada FO-Le Embassy Hotel pada 3 Mac 2020
Dear Mohd Fairuz, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

8/10 Baik

Julie, montreal

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Le service ; super !! La seule chose, le déjeuner offert est très tard ( pour moi ), et il manquait de savon / shampooing dans la chambre. Très bruyant on est sur la rue , ça prend des bouchons. Mais je personnel à tout ce fait pour m’accommoder
Menginap 1 malam pada Feb 2020
Respons daripada FO- Le Embassy Hotel pada 3 Mac 2020
Dear Julie Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice staff. Rooms are very clean and have a nice design. Only negative is that the rooms have very thin windows so you'll hear the traffic very loud in the nights.
Menginap 1 malam pada Feb 2020
Respons daripada FO- Le Embassy Hotel pada 3 Mac 2020
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Baik

Jennifer, Toronto

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room is nice. Receptionist was fantastic. When the wifi was down, he used his phone to book my ferry ticket.
Menginap 1 malam pada Feb 2020
Respons daripada FO- Le Embassy Hotel pada 3 Feb 2020
Dear Jennifer, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our wifi service was down. Thank you and look forward to seeing you soon.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
good deal
great location, good value, comfy, staffs are friendly and provided useful tips.
Menginap 3 malam pada Jan 2020
Respons daripada FO-Le Embassy Hotel pada 3 Feb 2020
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Jan 2020
Respons daripada FO-Le Embassy Hotel pada 3 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Baik

Ramlan, Singapore

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location...near to Komtar.Lots of food stalls nearby...No doubt its quite noisy at times due to hotel is along main road,we enjoyed our stay here.
Menginap 3 malam pada Dis 2019
Respons daripada Front Office - Le Embassy Hotel pada 6 Jan 2020
Dear Ramlan. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with!

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The elevator is unique
Menginap 1 malam pada Dis 2019
Respons daripada Front Office - Le Embassy Hotel pada 26 Dis 2019
Dear Guest, Thank yuou for the review. Would like to have you in our hotel again on your next trip to Penang!

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
優点： 1. 位置优越, 可步行到光大及大部份景点、食店 2. 新裝修酒店, 設施新 3. 員工笑容滿面, 樂於解答問題 缺点： 1. 3人房但只有一張凳 2. 浴室沒有浴簾, 沖完涼成地水 3. 免費早餐員得一款英式早餐, 悶 4. 沒有电梯, 雖然酒店只有兩層 5. 酒店地下有酒吧, 晚上有噪音
Menginap 6 malam pada Nov 2019
Respons daripada Front Office - Le Embassy Hotel pada 9 Dis 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

8/10 Baik

Edmund

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Stay was for only 2 nights and overall experience was pleasant. Room was noisy though as it was next to the main street. Breakfast was simple and not worth eating.
Menginap 2 malam pada Nov 2019
Respons daripada Front Office - Le Embassy Hotel pada 25 Nov 2019
Dear Edmund. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Regards to the noise we will be replacing those windows with sound proof soon. We hope to welcome you back to the hotel in the near future.