2/10
Well lest try to explain why the really bad review, the hotel room is not so bad little small and smelly, but the service is horrible, i stay in this hotel 1 week ago, we do the check out and after 30 min i remember i left my gold chain in the night stand, 100 % sure i left in there, the chain was in my hair and i need to put out, so i call the hotel in that moment, i was in the train going to Paris,
they answer have a lot a work for go to check the room, so i need send a email and wait for see the cleaning lady find the item. well i dont have more option so i send the email, i have answer 1 day later, the answer was, we gonna check whit the cleaning crue and we email again if the item was found ..... 7 days later not answer i call 2 times email 5 times and same answer in the phone we can do nothing you need send a email. my last email ask only for have a answer if find the gold chain or not (of course not answer) im 100 % sure the cleaning lady keep the gold chain or maybe the receptionist go and take it,
But my big problem in this situation is the workers in the hotel dont care about the clients and robber, they know you cant come back so is easy ignore you and keep yours belongs, horrible experience. DONT STAY IN HERE THEY ROBBER YOUR BELONGS
Daniela Herminia
Menginap 1 malam pada Mei 2025
