8/10 Baik
AGNIESZKA
28 Ogo 2025
A modern hotel in a perfect location. Quiet rooms at the back of the hotel overseeing the trees, a fantastic breakfast with high quality fresh local produce.
One issue - staff just don't seem to care. There was a fire alarm at 4am and after the announcement in Polish and English to evacuate there were no further details. Guests panicked, got dressed and rushed outside just to be told by the reception staff that the alarm is now cancelled.
There was no follow-up announcement, no email to all guests confirming it's all fine or explaining what happened. When I asked the receptionist in the morning why we were not told straight away that the alarm is cancelled or given any details, she was oblivious and kept saying that it happens and it's what it is. We ended up having a terrible day as our child didn't go back to bed after waking up at 4am.
Another case of the mediocre staff attention is when it was raining really hard and I asked to borrow an umbrella just for a minute to move my child without getting soaked from the hotel to the taxi and the reception person and again the attitude was that the hotel does not provide umbrellas.
Small things matter and make a big difference so I hope this feedback will be considered by the hotel to make some improvements.
AGNIESZKA
Menginap 1 malam pada Ogo 2025
