Hotel Keluarga di Gaithersburg

"Room was clean. The bathtub appeared to be newer, but there wasn't a rubber mat, nor anything stuck to the bottom of the tub to keep people from slipping, sliding and falling. I fell once while trying to bend over to get the soap for washing and then again while I was hanging onto the handicap bar and trying to turn around to get rinsed off. We put a towel on the tub floor to keep from slipping. I informed the front desk when I checked out."

"Room was clean and the breakfast was decent. Staff was really friendly "

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"1"

"Very friendly helpful staff. The room was clean and the bed was like a cloud."

"Just pretty ‘down’ - entrance area smelled, the breakfast was awful (I turned on my heals and went to BUY coffee), they gave away my friend’s room and made up a bunch of excuses. I don’t think there was even an elevator? The sheets were a weird fabric… perhaps some unhomed people Living there? No chance I will make this mistake again."

"Honestly, we did have a problem with the shower in the room. I called the front desk, the response was immediate, the gentleman that came to the room was so friendly, fun and earnestly wanted to please us as guests. He was so helpful and accommodating, it was very impressive. The person who checked us in earlier was very kind, he also went out of his way to help me without my asking for help. So the two employees that we encountered were exemplary. I highly recommend this hotel."

"Unfortunately, my stay at the DoubleTree was negatively impacted by a troubling experience with the hotel shuttle service and the lack of follow-up afterward. During the shuttle ride, the driver became involved in a verbal altercation with a passenger for no apparent reason. The interaction was aggressive and uncomfortable, creating an unsettling environment for everyone on board. Several passengers appeared shocked by the driver's behavior, and it left me feeling unsafe. The driver's handling...