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"Incredible stay! Staff were so sweet and accommodating; the amenities felt authentic to a traditional ryokan, it was clean and modern. I spent my stay with an elderly grandfather and a little kid and everyone loved it! The indoor and outdoor onsens were perfect. There were toys on a shelf for kids to access and take to their rooms.we had a wonderful time!"

"Love the traditional futon beds and room - it’s comfy and we especially love the private onsen that you can book. Each booking is for 50 mins to enjoy onsen peacefully by yourself "

"We very much enjoyed our stay at Hakone Kowakien TEN-YU and left feeling thoroughly satisfied with the overall experience. We stayed for three days and two nights on a half-board basis, and both dinner and breakfast consistently exceeded expectations. The traditional Japanese kaiseki dinner was beautifully presented and thoughtfully prepared, and the hot pot experience was equally memorable. Each meal felt carefully curated rather than routine, which we greatly appreciated. One of the highlights was the sunrise onsen. There is something quite special about soaking in the open-air bath while watching the morning light unfold — it was genuinely breathtaking. Breakfast, too, was generous in variety and high in quality. If we were to mention one small point, it would concern the blackout curtains. As we were travelling with a young child, the room tended to become bright quite early in the morning, which occasionally meant an earlier start to the day than we might have hoped. A slightly more complete blackout arrangement would perhaps make the experience even more comfortable for families. That said, considering the price point, the standard of accommodation, dining and overall atmosphere represents remarkable value. We were sufficiently impressed that we have already arranged to return in November, which perhaps says more than anything else."

"Great staff, comfortable room and breakfast with an amazing view of Mt Fuji. You are also right next to Fuji Q theme park if that’s your jam."

"For me, it's perfect Location: - If you're looking for a breathtaking sight of Mt Fuji, this is the way to go. It may not be the most convenient Hotel but I'd say it has a great view of Mt. Fuji. Staff: - They are professional, Friendly and well Respected. They will give you very accurate information at their hotel and try their best to make you feel comfortable. Dinner: - Dinner is a must-have. I'm sure there are other options around, but make sure you try them since you're there. All their food was fresh or cooked on site. The quality is top-notch. Room: - The Mt. Fuji view room is everything you would expect for a four-star hotel. Clean, essentials were ready to use, comfortable, and quiet. I personally was very please at the fact that although it's right next to a busy street, I still got my quality sleep. Breakfast: - equally amazing as the dinner. I like that they had western style and a traditional Japanese breakfast. Be there early for an even better experience. Overall, it's one of my personal favorites, and I definitely will come back in the future. Make sure you try their onsen while you're their you'll be surprise on how good it is."

"The location can not be better, you take a hot spring bath in open air with closly facing Mt Fuji, the experience is fantastic. The staff is super polite. The breakfast is good. Highly recommend."

"Beside the amazing view and the room and the everything else!!! Staff are amazing, hotel amenities and shuttle bus service well as car service to station!! I can’t think of anything bad to write!! Wow "

"早餐和晚餐非常棒, 溫泉也很舒服, 房間比預期的小一些"

"We are return customers of this hotel resort and will continue to return in the future and recommend it to others. Rooms, amenities, service are top notch. "