Hotel Dekat Freedom Leisure Uckfield

"Reception was excellent. Grounds/estate amazing, miles of walking and an historic church with a 900 or so old Yew. It is worth reading the history of the place, layers and layers of it. They take beautiful care of the property. I had a beautiful room with a beautiful view right out my doors and a little patio. They do host big events ie weddings and it is not as peaceful, so you may want to check if there is a big event - IF you are seeking more quiet. I would return in a blink. In general i...

"room was clean and well maintained .I had a dinner in hotel with chips which was not good with too much salt i could not eat .I reported to staff"

"Clean room and great staff"

"Overall we were happy with the accommodation but concerned when the alarm went off while no staff were on site it was disturbing to get an automated response when dialing the out of hours contact number offering to put me thru to reservations or the restaurant. Was on a call to emergency services when someone appeared to say an alarm had been tripped in the cellar and issue resolved . I mentioned the out of hours contact number didn’t get me to a human response was told it connects to them...

"Check in and late bar staff were fab really helpful and welcoming! One lady was great really useful and helpful. Spa was good would have been great to have robe to go to the spa in room as the whole towel And lockers when your staying there was more than needed (if you had robe could just go and come back as you please) Few things were needing fixing in the room but did mention then and hopefully they’ll be fixed soon (usbport/ bath plug winder)"

"Breakfast was poor, little choice of very basic items."

"We couldn’t check, picked up the key around 7pm then came back around midnight and we could not check in as we had the wrong key"

"No complaints about anything."

"Good hotel and comfortable bed. Had cancel the second night as the hotel was closed. Access for an 81 year old was very difficult. Lots of stairs to manage. The very cold weather made it even more difficult. The manager was very good and helpful. We hope to get a refund for the second night. The location was excellent and the pub was very quirky and quite special. "

"Too many notes telling you not to scratch things. It was nothing like as described on website. Spoon holding the window fastener, other windows held together with duck tape. . Felt damp in there so needed heat. Bedding wasn’t Egyptian cotton, bottom sheet was pea green. Tap just dribbled water out of wash basin. Lane and track down to property was terrible, full of holes. We didn’t stay for breakfast or to sleep there."

"Unique setting. Really nice touches. Very friendly staff. Nice pool and walking/cycling grounds"

"The hotel was dated but very clean, but had everything you would need for a stay. Breakfast and Dinner had plenty of choice. Staff were very attentive."

"Customer service was a real issue at this hotel. There was no-one on Reception on my arrival, just a sign to say they were in the dining area. I went to the dining area and asked someone there if I could have help with my bags. There is no lift and there were 3 flights of stairs to my room. No-one came. Eventually, someone working in the empty bar area offered to help put my bags somewhere safe while I found somewhere to park. He was unable to advise me where the best car park was. When...

"Breakfast was fresh! Staff kept on top of keeping it fresh"

"We had an absolutely wonderful stay at Chestnut Tree. Lisa, the host was the main reason, she is a great communicator which is important when booking. She was so very helpful with local information and incredibly kind. Our room was beautiful and the amenities in the bathroom delightful. The area is beautiful but with only one night, we didn’t get the change to do much exploring. Next time. Thank you Lisa for a wonderful stay."

"Convenient for Glyndebourne"

"The bed was really uncomfortable, which was a surprise for a PI, as they pride themselves on the bed comfort. The bar was open late which was great. The parking is small, only 17 spots and you pay for this daily. "