Hotel Dekat Franklin Town Hall

"The hotel and room were extremely clean, the staff was amazing, very kind and helpful. The breakfast was very good, with many choices. All staff work very hard to please guests in every way! This is a great place to stay!"

"Best value hotel in Norwich, by far. Staff is always friendly, rooms are consistently clean. Close to everything."

"Nice"

"Very clean and comfortable room! Very close to Mohegan. The shuttle runs until 2am."

"The property was amazing, we had such a great stay!"

"Our lunch on our arrival date was not as smooth as I expected. The server seemed new, maybe? and the bartender couldn't get one of our drinks to taste as it should. We were 4 but our server never noticed we only had 2 place settings so we had to get up and get them ourselves. Breakfast the next day was fine but again a bit off. One person asked for Earl Gray tea but was told they were out of it. However there was plenty in the station as you walk in where you get get your own coffee and tea. ...

"Would stay here again"

"Overall the stay was good. Some minor issues that didn’t bother me much but other people might care. The room was very clean which is what I care the most about. Parking was very easy. The hotel has some charm and the rooms are very basic. The bed was pretty firm which was not a problem for us but if you don’t like firm beds this is not the place for you. The AC units numbers are very bright and will light up the room at night, we ended up placing a towel over it. Initially, we thought the...

"Pretty outdated and not kept very well. Lots of patching throughout the walls and ceilings. Wide gaps in the room door and you can’t close the blackout curtains, only the sheer set. Shower floor was stained orange. Toilet overflowed from one piece of tissue multiple times spilling water through the entire bathroom floor and out into the room. Called the front desk and was told they didn’t have anyone for maintenance at the moment, that they would send someone up when someone came in. I had to go...

"Perfect for a night or weekend stay. The room was very clean, comfortable, and quiet. There was a beautiful lake & trail just a 5-minute drive away. The check-in process was easy, and the gentleman at the front desk was very pleasant."

"DEAD BUGS AND COBWEBS under floor level AC, broken table leg, peeling counters, dirty bathroom and running toilets. We didn't even stay the night!! Took a better look when we got back from our event and left the key in the drop box and drove home! Tried to contact hotel and acted like it was no big deal. DEAD BUGS. DONT STAY HERE!!"

"Lodging seekers beware and make sure you bring a UV light to check for left over body fluids as well as a flashlight for bedbugs. Do not, I say again, do not think that the main photo on Expedia is anything like was is actually in place nor do the room photos look anything like what I walked into. This place is worst than a dive, no proper check in procedures, note on the door says to call ABC person who then would contact XYZ (allowed me to check in an hour early). As soon as I entered the...