4/10
The location is nice, but I can’t say the same for the room we stayed in. Our room had crumbs on the floor and a tennis ball that was presumably for a dog. There were stains on the bedding, no hot water, and the room is outdated. After having to take cold showers, I called the front desk and spoke to someone named Bre. She was extremely rude to me and went on to snap at me about booking third-party and said that I didn’t use a real card because I used my virtual capital one card. She quickly said there’s no maintenance, there are no rooms I can switch you to, and nothing I can do with no apology or remorse. I spoke to her calmly and I followed up with the supervisor in the morning. They were unable to offer a resolution due to me booking through Expedia. I have stayed at various Marriott locations all over the world and as a valued customer you think that there would be a bit more effort in customer service after such a terrible experience. The apology was nice, but it didn’t enhance my experience considering this was our first day at this hotel we booked for our anniversary. This was a really special day for my husband and I. A little goes a long way when it comes to prioritizing customers unfortunately I didn’t feel like a valued customer and I would not return to this location. I would expect these standards from a cheap small town motel not a Marriott hotel.
Carrie
Menginap 1 malam pada Jun 2025
