Hotels in Fort George Island, Jacksonville

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."

"We always gravitate towards the Margaritaville chain. We have had fantastic experiences, but Jacksonville’s location, while only five years old, has already shown a lot of wear without repair. The drain in our bathroom had a loose cover that would come off during showers. At one point, it almost made me slip. The pool was a little small for this type of “resort”. I guess because the beach is so close. The check-in was on the second floor. As a guest, you were required to take your own bags to your room and had to wait to a cart. So, you valet on floor one, go up to floor two for checkin. The first impression of an hotel should be one of relaxation and hospitality, not a workout just to go up and down a single elevator to check in and get your belongings because you had to wait for a cart. Not to mention, Only one elevator is working. This was a huge problem for the upper floors just waiting to get down to the pool or beach. The wait time was a waste of valuable vaca time. I calculated about 45 minutes of my time was spent on waiting The layout of the place is just so convoluted you can’t enjoy your time for trying to remember how to get anywhere. It’s just not worth the 490 a night at all. I was very disappointed and unimpressed. The money to stay was just too much for what this location offered, the layout and the conditions of the hotel. "

"Excellent⭐️⭐️⭐️⭐️⭐️"

"Good value for price. Pretty basic but clean"

"La puerta no tiene buena seguridad, la ducha está terrible no sale abundante agua , las toallas color oscuro , debería ser blanco , el TV no hay manera d conectarlo , la chica que me atendió muy atenta y amable"

"It was a real 4 stars hotel with nice people."

"Great staff and easy check- in and quiet and cover."

"This was a nice place but rooms need updating and pool area needs more umbrellas. "

"Great hotel across the street from the beach and a good restaurant. Clean, safe, much appreciated! Breakfast could use improvement but no complaints overall. Would definitely stay again."