10/10 Cemerlang
Maya
Mengembara bersama keluarga dan kanak-kanak
26 Ogo 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I love this hotel. I really do. But we decided not to stay longer for various reason. We stayed here last year but I do think they need some improvements. This “seems” high end but I don’t feel like they treat us like it’s high end. There’s no complimentary drinks, water, nothing upon arrival. I find it so odd to have a fancy pool and spa but no free drinks upon arrival. Not one bottle of water. They gave us 15 euros off a spa treatment but that’s merely a coupon. We stayed in Rome and they offer a fully stocked fridge, waters, it was a simple place but I felt welcomed. I think that Hotel Grazia needs to offer more and people will spend more. Not once at the pool does the bar staff come to help with umbrellas (they are so difficult to open and some guests are older) and no waiters ever came to ask me for a drink order. We had to walk about to the bar which is far to get a drink. I do love this hotel but they need some improvement on staff. At breakfast they don’t ask me my drink right away, I always have to wait a while for someone to take my order and they never take plates away. There are bees swarming the plates. I go there for the pool. If it wasn’t for the big pool I definitely would not stay here. I also thought it was odd to say not take any food from breakfast for “security and safety” reasons. It just felt like everything was controlled. Or they were making cuts.
Maya
Menginap 3 malam pada Ogo 2025
