4/10 Lemah
Maria
Mengembara bersama pasangan
9 Jul 2025
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Paid over $200 a night for a King bed, expected that it would be clean and comfortable.
Here’s what I encountered: 1. Towels and washcloths were damp and appeared used with dark smudges. The front desk promptly gave us clean replacements. 2. The Kleenex dispenser was dirty with numerous snot dried handprints. 3. The bathtub drain wouldn’t stay in an open position. I took a shower with a bottle cap from a bottled water lodged underneath it to hold it open. 4. There were dusty spider webs on the ceiling over the vanity lights along with a large spider. 5. The front door was filthy on the inside. 6. The ironing board cover had numerous dark spots on the bottom half. 7. There was a large empty space and there were three screws sticking out of the wall where an armoire had likely been at one point. The only place to hang clothing was on 2 extended hooks on the wall with several hangers provided. 8. The outside grounds were dirty with cigarette butts and litter.
The next day I spoke to the front desk about all the issues mentioned above and was asked if I wanted to check out and offered an apology. I promptly explained that I was seeking a resolution. I already knew there were no vacancies anywhere nearby. I was politely told that someone would come to the room and address these issues. Everything was taken care of except for the cobwebs and spider.
The bed was comfortable, the AC was cold, water pressure was good and the shower was hot. Staff were courteous and prompt.
Maria
Menginap 2 malam pada Jul 2025
