6/10 Boleh diterima
Sonia, Chicago
23 Jun 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel's location was convenient. We had an interior room which was quieter. The second night of our stay, we did not have hot water and the water pressure was low. I told the front desk about it. They fixed the issue and the following day, the water pressure was back to normal and the hot water returned. Also, on the second night, we had a lot of mosquitos in our room. The front door to the hotel is kept open at all times so it's not surprising that mosquitos get into the hotel. However, I did not expect to have mosquitos in the room. After killing four big mosquitos in the room, I went to the front desk to tell them about it. The gentleman at the front desk said he would tell the owner. Meanwhile that night, I slept with a blanket covering me from head to toe to not get bit by mosquitos. The next morning, when I walked past the front desk, the gentleman was still there and the owner also was there. He mentioned to the owner the issue with the mosquitos in the room. The owner said that she places items that plug into the outlets to keep mosquitos away and that they would place it in my room but they never did. And the next night, there were still a bunch of mosquitos in the room. In the past, I was bitten by a mosquito while on vacation that transmitted Dengue which I told them about but they did not understand the seriousness of the mosquito-borne illness since they did nothing to mitigate the mosquitos in the room. I will not stay again.
Sonia
Menginap 3 malam pada Jun 2025