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"Fantastic hotel and I had a great time, everyone was very kind."

"We had a pleasant stay, the location is perfect, overall the experience was made truly enjoyable by the staff and the building close to everything! "

"We got upgraded to there other hotel in the same area and it was amazing"

"Breakfast was clean and fresh meal"

"Love the laundry and water station, it saved my life! The room is clean and the breakfast is full of choices. "

"We didn't know much about the hotel or their philosophy, however it was beautiful, spacious, clean so many places to linger, play, relax or socialize. We wanted the free laundry and it was perfect! Great location across from the tram station and a beautiful park on the other corner. East walk to historic city center. Free blue line parking overnight just minutes away. Fabulous check n staff,.all around lovely atmosphere! Enjoyed our king bed, open windows and really nice shampoo/conditioner/lotion provided!!"

"There are two parts to the hotel East and West. We were in the East hotel with the Angel roof bar/restaurant. The hotel is perfectly located in the centre of Florence, within walking distance of all the museums and attractions. The rooms are large and airy with excellent facilities. the reception staff were very friendly and helpful. Our only dissapointment was the Angel restaurant. We had booked the day before for an evening meal to enjoy the food and sunset. However the food was at best average, the pasta undercooked (not just al dente) and the service was rushed and inattentive. We did not feel welcome guests as we have at other restaurant in the area. I think they were trying to squeeze and extra cover in on our table that evening."

"The staff were always polite and helpful. The hotel was in a good location for train and tram."

"Our air conditioner didn't work, so I wouldn't recommend this place for summer. We opened the window but that just lets in mosquitoes. That said, this is a great value place to stay in Florence that's central, with very friendly staff, clean beds and rooms. Sound-proof windows, too. It didn't block out the screaming teenagers, but that's not the hotel's fault. Just rowdy kids. We'd stay again, for sure. "