Esperanza hotels from RM146

"Menus was great. laundry and staff is phenomenal."

"Big resort, staff is friendly and the food at the buffet is decent, but the best food is at La carte restaurants"

"Room was clean, spacious and modern. Love that there is a kitchen in the room. Food was good. Everyone was nice and friendly. I enjoyed my stay. Will be coming back."

"This was one of the worst hotel experiences I’ve ever had. From the moment we arrived, it was complete chaos — a line of at least 60 people just to check in. After wasting a significant amount of time waiting, we were told to go sit at the buffet and wait even longer for a room that should have already been ready, since we were past the official check-in time. Completely unacceptable. The buffet was no better. The food quality was terrible and honestly felt like an afterthought. It didn’t come close to making up for the inconvenience. The property itself is nothing like what’s advertised. It’s basically a giant, bland concrete structure with zero charm. The layout makes no sense — multiple pools crammed into a tight area, making everything feel overcrowded and poorly planned. What really made things worse was the atmosphere. This is advertised as a family-friendly hotel, but it felt more like a loud party resort. I was traveling with my daughter and felt completely uncomfortable with the environment. It got so bad that we made the decision to leave within the first hour of arriving. That’s how unacceptable the situation was. And to make matters even worse, the hotel refused to give us any refund whatsoever. Save your money and go somewhere else. Do not trust the pictures — they are completely misleading and do not reflect the reality of this place."

"Cecilia was excellent!! "

"Bathroom towels and toilet paper was not replenished "

"It was a clean, great experience. I have no complaints and I will definitely stay again."

"The food was good at 3 restaurants. At the buffet, food was the same. There was problem with the towels in the room and pool. Also, each family was getting 1 bo"

"No it was not. The room was filled with roaches. "