Erfttal hotels from RM232

"Everything was great 10/10"

"Hotel was great but AC was not working at all. Room was very hot. Staff was aware but said nothing at check-in. No amenity offered for the inconvenience."

"My German friend and I stayed here one night to see the band The Notwist. The hotel is centrally located, near the cathedral and museum and shops on the waterfront. The Junior suite was spacious, had stunning views, and was quiet, clean and comfortable. The hotel staff is super nice and helpful. They had the adapter for my American electronics. The breakfast was a smorgasbord of everything you could possibly want (breads, pastries, cheeses, meats, fresh fruits, juices). The waiters made our coffee beverages and brought them to our table. It was the perfect stay for our one night in Cologne. "

"Rude staff, they say to your face we can’t help you next time don’t book this hotel "

"Good location, right beside the main station. The hotel offers value for money. I paid for the premium room which was worth the extra. A clean well appointed room. I’d recommend a stay."

"Breakfast was excellent. "

"Very close to the train station in a safe area. Friendly and helpful staff. Room was clean and bed was comfortable. Really great place to stay. Had to catch an early train so we didn’t stay for breakfast."

"This was the worst hotel I have ever stayed in. The room was very small and had no amenities. There was only 1 chair to sit on. There was not desk or workspace. They brought in a round table on our last day, which there was no room for. There was barely enough room for 2 suitcases which had to be on the ground. They did have a place to put a suitcase, but it was the only area to use. The nightstand was a metal stool with a hole in it. The only shelf space was a 3 inch shelf under the TV and a ledge in the bathroom. Definitely not meant for 2 people. "

"Tried to check in at 12.30pm and were told we couldn't access our rooms until 3pm. Which is super frustrating and there wasn't even any sense of empathy or apology for it. Front desk staff were very very slow at the check in process. Front desk staff on other occasions had no urgency despite there being a queue. Why don't they act more quickly, they are on "go slow" mode? Bar staff were very nice and much more efficient. Room was nice, although no iron and ironing board. For s 4 star hotel the water should be refreshed daily. Price of the mini market on ground floor was disgraceful - €4+ for a small bottle of water. Hotel was in a fantastic location. Lobby area is nicely setup for relaxing and drinks. Did not appreciate a knock on my door from housekeeping team at 8.30am on Sunday. Who does this?! Would not return to the hotel I am afraid due to the numerous issues above."