Hotel Keluarga di Elko

"The bathtub did not work. The internet did not work. It just feels like a place that desperately needs to be updated."

"The property was clean and well maintained. The staff is super friendly and helpful. We stayed here twice in a week and were very happy with both stays and we have another stay reserved in a month. The property used to be a Hilton Garden Inn so the rooms and common spaces are all good sized and nothing feels cramped. Tip: since it was a HGI the rooms have thermostats that have motion sensors on them so they shut off after a certain amount of time without motion so don't think the system is...

"Room was very clean and comfortable. Was not thrilled with the signs in the parking lot telling us to take everything out due to theft."

"The only issue I had was you can’t check in early.. some people want to utilize your amenities. We don’t wanna pay $25 to check in at noon most hotels don’t do that and we’re not in Vegas… I didn’t even have enough time to go to the pool. other than that, everything was good. you can’t advertise specials and then people are coming in a little bit early and they wanna drop their luggage off and then see the little town and go swim and then they’re charged $25. It defeats the purpose., Ty"

"No ice available at all. Hot tub had brown water."

"Room was not clean, garbage left in room, hair in bathroom sink, no tissues in the tissue dispenser, water tasted horrible, room cooler was noise and difficult to get adjusted. Like the old adage, you get what you pay for, I'd never stay there again."

"Great rooms, wonderful staff, overall stay pleased with my stay."

"Check in was easy initially but we couldn't get in our room as it was occupied by someone else. The alternative room we were giving was not ready - was still messy, still had someone's food in the microwave, bedding wasn't completely changed, pillows were all over the place, towels and soap were missing. Manager was not reachable. However, reception understood our frustration and agreed to cancel booking."