Hotel Dekat El Dorado Park West

"For a one-night stay, this property was fine overall, and the staff, especially Mark at the front desk provided excellent customer service. He was professional, understanding, and did his best to explain the situation. That being said, Expedia or Best Western seriously need to correct the room photos being advertised for the standard rooms because they are extremely misleading. The photos shown for the standard room clearly depict a suite-style setup with a separate living area and sofa bed,...

"Staff was really rigid and uptight with allowing my sister to drop off my five year old son. She was going to charge me "

"Great place for a vacation! "

"All was great."

"Best breakfast "

"hotel-provided breakfasts were generally very good. Kitchen was complete and useful."

"Long beach airport next door and shuttle was quick. M club attendees were great. Main issue I had is requested a late checkout for 1 pm. Left my bags at front desk in case didnt return from program by 1 and left. I returned before Noon and was told I was checked out. I just wanted to go to room and change. Instead used bathroom. Didnt appreciate that level of care."

"When we checked in, we were informed the parking was “free”. They had a sign at the check-in counter that said parking was $15/night. We inquired about it. They reassured us it was included. I just checked my credit card statement & I was charged $30!! (We stayed 2 nights). Also, only 1 wash cloth, no tissues & to top it off, we had a barking dog in the room next to us."

"This suite was clean and very comfortable!"

"My room was very clean they remodeled the hotel and it was a pleasure being able to stay the staff was phenomenal I’m definitely going back"

"Great breakfast and big rooms"

"Overall good service"

"Clean room"

"GREAT!"

"It was very centrally located, on the corner of 2 major streets. It was unique due to it being in the shape of a cylinder. The room was simple and clean Very quiet. The bed was comfortable and the sheets were soft. We door dashed and the food was delivered directly to our room. It was a very comfortable stay I would stay there again."

"Great place to stay rooms cleaned every day great breakfast always clean inside and out only complaint i would have is employees take all parking spots close to main entrance (Lobby) and I am in the room next main lobby have to park across the parking lot"

"Very accommodating and welcoming 100% would recommend this location everything very clean and up to standard"

"Good"

"Not worth what they charge for the area around the property many homeless. We were told over the phone we could leave our car at the property while we went on our cruise that it was thirteen dollars a night only to be told on arrival we don't offer this option anymore. We won't be returning to this location again."