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Reviews of Grange Gardens Hotel

3 out of 5
Grange Gardens Hotel
27 Innes Road, Morningside, Durban, KwaZulu-Natal

Reviews

6.8
Rating 10 - Excellent. 7 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 9 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Sanele

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend
Stayed 3 nights in Apr 2024

2/10 Terrible

Degracia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very terrible. The hotel surrounding, the dirty corridors, the struggle to get towels, the electricity going off bcos of malfunctioning plugs, the noise when we were sleeping at night, the cockroaches in the room, the airconditioning system that's not working properly, the list is endless. We really had a terrible stay I won't recommend it to anyone until they get the act together.
Stayed 3 nights in Dec 2023

2/10 Terrible

Thobani

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Gardens hotel it not so good, it has very power services, they have much of lies for example: in the advert they show nice things in live they don't have that things, cleanliness their pool was not clean even in they rooms not clean as well. We anded change the hotel cz it was high unacceptable. Grange Gardens hotel i thing its a scam overoll.
Stayed 3 nights in Sep 2023

6/10 Okay

Esihle

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A fact that i had to spend my night in a dark hotel?, that was not cool
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could’ve been better
travelled with a friend , room wasn’t up to standard for the price with stains on the sheets . a very small bathroom which wasn’t the cleanest. the drawers and mirrors looked very old too. the aesthetics of the place were not up to standard as well as the parking area being a bit open for the property. booked this room with the intention of getting some rest before a night out. also didn’t find a room service menu.
Stayed 1 night in Jun 2023

8/10 Good

Xolani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, friendly staff
Stayed 1 night in Jan 2023

10/10 Excellent

Nozi

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Debra

Travelled with group
Liked: Staff & service
My stay was wonderful except tat I was disturbed by noise at night and cockroaches
Stayed 2 nights in Apr 2022

10/10 Excellent

Citation Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay. Would definitely recommend
Stayed 1 night in Nov 2021
Response from Zinhle on 26 Nov 2021
Thank you, please visit us again

6/10 Okay

nobuhle

It’s was a very nice n clean room but the staff had poor service there was no toiletries in the bathroom we had to ask for almost everything
Stayed 1 night in Oct 2021
Response from Zinhle on 26 Nov 2021
Thank you for your review and I am very sorry for your experience. We will fix that and make sure that the service is delivered as per expected.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2021

6/10 Okay

Malenhle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was good, however, the hotel did not provide breakfast as per the booking. I waited for more than one hour to get the iron in the morning.
Stayed 1 night in Sep 2021

2/10 Terrible

Philani

Stayed 2 nights in Dec 2020

2/10 Terrible

Gcina

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Felicia

Liked: Cleanliness, room comfort
The place was not so bad just minor maintenance.
The place looked deserted. The keys were handed by a security guard, he didn't have all the information about why the place advertised that they had breakfast when they didn't. My sink had a leak and the TV did not have DSTV as advertised. I would of been happy having someone to help.
Stayed 1 night in Jul 2020

8/10 Good

Jaychree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reception on 3 Mar 2020
Thanks for the review.

10/10 Excellent

Nhlakanipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay at the hotel
Stayed 1 night in Feb 2020
Response from Manager on 29 Feb 2020
Thanks for your review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Manager on 1 Feb 2020
Thanks for the review.

6/10 Okay

Tracy

Stayed 1 night in Dec 2019

10/10 Excellent

Devanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Manager on 17 Sept 2019
Thanks for your review.

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay For Business Trip
Amazing Stay, perfect for my business meetings
Stayed 1 night in Jun 2018
Response from Manager on 4 Jul 2018
Thanks for your review.

10/10 Excellent

PROF MAB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
My stay was fabulous. I wished I could extend my stay.
Stayed 1 night in Jun 2018
Response from Manager on 30 Jun 2018
Thanks for your review.

8/10 Good

Sukalyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good service,
Good hotel, friendly staffs, good breakfast and very good a la carte lunch/dinner. The neighborhood is beautiful; it’s a residential area.
Stayed 4 nights in Jun 2018
Response from Manager on 17 Jun 2018
Thanks for your review. Hope to see you again soon.

4/10 Poor

Babalwa

Disliked: Cleanliness, room comfort
Not neat
The place is okay but not neat, sink were blocking and there are cockroaches in the room.
Stayed 2 nights in Mar 2018
Response from Manager on 19 Mar 2018
Thanks for your review.

8/10 Good

Sthembiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I had a great time and is convenient in anyways.
Stayed 2 nights in Mar 2018
Response from Manager on 7 Mar 2018
Thanks for your patronage.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
it was fine
Stayed 4 nights in Dec 2017
Thanks for your review.

10/10 Excellent

Nokubonga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thanks for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good location, friendly staff
The reception, security and restaurant staff is very efficient. The housecleaning and maintenance staff was not so good. Firstly, we stayed for 4 nights, and was provided with a hand towel only on the 2 occasions that we specifically asked for them. My son's, who were in another room, had to twice request for bath towels to be provided. Secondly, there was a pane missing in our shower, which meant that water fell onto the bathroom floor. We reported this, and requested that if it could not be fixed, we should be provided with additional towels to wipe up the spills. Additional towels were only provided on the last day , after we complained again. Although people have complained in other reviews about the parking, the parking is fine. It is tight, but the security guard is great at guiding you in and out. They also have additional overflow parking. The stairs up to reception, which is another thing that people complain about is just one flight, and then they have a lift to take you to additional floors. The breakfast is not great, but is adequate for what you need, and the staff do try to accommodate specific requirements if you ask.
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
value hotel
room was small, elevator not working, breakfast was a let down tbh, very basic and limited. they put one sachet of shampoo in the room and no shower gel. charge for tea/coffee machine in the lobby. we had a car so location wasn't a problem.
Response from Manager on 10 Mar 2017
Thanks for your review.

6/10 Okay

kireshen

Disliked: Property conditions & facilities
Response from General Manager on 15 Feb 2017
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nous n’avons pas réussi à avoir de wifi. Le restaurant ferme très tôt et nous avons été refusés. Les portes des chambres et de la salle de bain faisait beaucoup de bruit. Heureusement, les persones de l’accueil nous ont bien aidé
Stayed 2 nights in Mar 2020