Hotel Dekat Downtown Pleasanton Arch

"Stay was pleasant overall. The lower rating is because they charged my credit card outside of what I already paid in advance. I called to get it fixed and they charged me again instead of refunding! They did refund the two charges finally, but these could’ve been missed if I had not taken a look at my credit card bill carefully."

"Clean and quiet!"

"We had a good night stayed, and very enjoyed the free upgraded to 2 bedrooms suite. The breakfast was fine."

"Convenient"

"N/a"

"Really good breakfast! Lots of variety."

"Good location with nearby eateries"

"I had a late check out at 3pm made by the staff at the front desk. The day I was checking out housekeeping knocked on my door and when I opened it she just said "oh sorry", I told her I had a late check out at 3pm and she said ok. Went about my stay trying to relax and when I went to start getting ready I had left my room to go get something and found out I was locked out of it when I tried to get back in! Housekeeping told me she reported me as not left and check out was 11am. She got someone...

"Worse hotel we have ever stayed. We planned for two nights. The first night we noticed cockroaches and the room was dirt and smell so nasty. In the morning we told the front desk, thankfully they Refunded one night and upgraded us to a bigger room. To our surprise this room was worse, they were MICE. Very unsanitary, unclean, old and smell like mold. Don’t stay here with your family"