Hotel Spa di Sungai Karang

"​I had a miserable 2-night stay here. The air conditioning failed in the middle of the first night, and I woke up drenched in sweat because the room was incredibly hot. ​I informed the host in the morning before heading to work. While they offered a technician then, I was out and couldn't be there. However, the real frustration started when I returned. At 8:40 PM, the host claimed a technician was on the way. Instead of actually fixing the issue, the host spent the next hour making me do "stupid" troubleshooting tasks: resetting remotes, hunting for non-existent spare remotes, and fiddling with the electric card slot. I even sent a video proving it wasn't working, but they kept stalling. ​By 9:40 PM, the technician still hadn't arrived, and they said they’d send staff again. By 10:23 PM—still nobody. When I finally asked for a different unit, they told me a manager was "on the way" and would only give me a new unit if the manager couldn't fix it. ​I was left waiting like a donkey until the manager finally showed up at 11:00 PM. After a quick check, they confirmed it was an electrical fault (which I had been saying for hours) and offered me a room change then. By that point, I was exhausted and it was far too late to pack up and move. ​The host was unresponsive for long stretches and wasted 2 hours and 20 minutes of my night with empty promises. Extremely unprofessional and a total waste of money. Avoid this place."

"This is an awesome stay, located near to balok beach with beautiful scenery. It is worth for money that we have spend. The room is equiped with descent facilities and the bfast is okay with reasonable price for extra pax. Extra mark for them in terms of allowing my early check in request. Will consider this place for my next visit with other types of rooms/chalets. "

"Semua dalam keadaan baik,diharap boleh maintain,anak2 suka."

"Room is clean"