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"Arrived in time for dinner, but the restaurant was all booked for one big group."

"Staff are amazing and couldn’t do enough for you, very clean and comfortable and would stay there again when next in palu."

"From the black mould around my sink in my room, to a restaurant patio covered with 7 or 8 dirty tables and no other patrons around for over an hour, to them lying in their Expedia listing saying they offer an area shuttle and a FREE airport shuttle - this place was horrible to stay at and I never will again. I was warned not to go here and instead to Swiss Bell or something, and I should have listened. For the shuttle, I’d understand if it was just out of service that day or something - but multiple staff said they have not had a shuttle for over a year. A YEAR! To have that in your listing as a selling feature to help me make my decision to stay there, is clearly not just a mistake or an oversight, it is intentional deceit and fraudulent. They charged us 50k for the FREE airport shuttle. Go anywhere else - and beg the staff to go with you. They were nice, but unfortunately could not do anything and didn’t have the supplies or tools to fix things, so they did the best they can with smiles. Unfortunately it just wasn’t enough. "

"The room was nice and modern. You can use Netflix on their TVs. The hotel was kind enough to let me check in a little bit earlier so I wouldn't have to wait hours for the regular check in time. They have coffee and gelato and other choices in their dining area. Overall, I had a great experience and the staff is very kind."