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"Tried to get a refund and Expedia told me they tried numerous times to contact them and they didn’t respond at all"

"This hotel was in a great area to walk around the shops and along Lake Geneva. The gentleman at the front desk in the mornings was personable, helpful and genuinely cared about my stay at the hotel. The hotel was clean as was my room. I was comfortable and slept well. I would recommend this hotel for your stay in Evian and the surrounding areas. It’s close to a lot of great sites. "

"Absolutely amazing place. Very friendly staff, great breakfast and lovely hot tub. The only small negative is the stairs up to the tree-house. It was very wet when we visited and the steps were extremely slippery."

"Very close to grocery, restaurant and shop& mall Very near the Geneva, Annec Lousanne, Montreux Hotel was very clean, comfortable and hotel receptionist was very friendly and helpful who name is Matteus"

"Magnificent hotel for a restful break "

"Do not stay there, awful confition, unsafe and ugly "

"To improve: Considering that Alps is visited by people from around the globe it would be great to have the information in English too as not everyone will speak French. Someone to be at the reception to offer support throughout the stay. No bin bags. Also we were expected to clean the room which we did, but the cloth to wash the floors could not be any more disgusting. And some additional charges we were informed of on the day of check in and check out, such as the deposit or tax. Light the fire in this beautiful fireplace in the restaurant! It would attract so many more guests. The pros: Room was warm and some people complained of it not being clean. Ours was nice and clean. Lady at the reception on our arrival was really lovely and tried her best to accommodate to our needs."

"Superb host and fabulous facility"