"The first night we checked in we were not happy with our room at all, as there was mold on the bathtub and the curtains wouldn’t close properly. We complained and the gentleman at the desk said he would definitely move us to another room, but unfortunately they were booked up that night. He said he would leave a note on our file and we would be moved in the morning.
When we went down the next morning, there was a different girl there so we explained the situation and said there was a note on our file to move rooms. Instead, she went to speak to the maintenance man to see if he could fix our existing room. I told her that we were promised a new room. Once she checked with him, he confirmed he could not fix the bathtub, so she said she could move our room. I was not happy having to argue with her and waste 20 minutes, after being told that there was a note on our file to move rooms. Our new room was very nice and updated."
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