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"The reason for the terrible rating is - No meal at the Hotel so I ask the reception where I could eat, they pointed me in the direction of a local bar. Had something to eat there at 21:00hrs and by 23:00hrs I was having terrible stomach pains. (before eating at this bar I had had a continental breakfast before leaving the ship at Bilbao) By 02:00hrs diahorrea makes an appearance. There was no staff at the Hotel that I could call and I was too worried about leaving my room. So no help during the...

"Room was clean. Shower water goes hot/cold in internals. Hai dryer was too weak and low power - I had to let my hair air dry;"

"Great hotel with wonderful staff, especially Patricia on the front desk"

"The staff is extremely helpful and courteous beyond what’s expected of the chain hotel’s"

"The hotel is in a perfect location, right on the Plaza Mayor. The rooms are clean and well maintained, well appointed and comfortable. The breakfast is wonderful. The breakfast room looks right onto the plaza. The staff are really helpful they even packed breakfast for us because we had an early morning train. We would stay again."

"Beautiful hotel at a great location."

"Very nice hotel"

"Great hotel to stay! We have a wonderful stay!!"

"Great location and views from the hotel!"

"What a find! The rooms was gorgeous and large with a stunning view of the plaza. Amazing value for money with nice luxuries like huge towels and a nice coffee maker with lots of pods. We loved our stay!"

"We really enjoyed our stay at the hotel."

"Easy parking with direct access to the hotel. A nice easy 20 min walk to the centre of town. It was fine for a quick, cheap stopover but wouldn’t have stayed more than 1 night. Absolutely no soundproofing, felt like you could hear a light switch from 3 rooms down! No good for light sleepers."

"Loved staying here. And I would particularly mention Marta on reception who was very kind and helpful. My one small criticism would be that for me, the mattress could have been more comfortable."

"Spacious, clean, good air conditioning and a nice value priced breakfast served by an exellent and friendly staff who spoke good English. I enjoyed the stay with my family and the price is fantastic! Discount grocery store, LIDL is also a short 2-4 min walk away which was super convenient."

"Great hotel & location!"

"Great location, a minutes walking to Plaza Mayor and other historical locations."

"A convenient option in terms of location, with friendly and helpful staff. The property was quite clean and well maintained."

"Everything was clean and very friendly staff ,the only thing far from the center but there was a bus that would take you to center very beautiful place"

"Very convenient location"

"The very helpful staff and the location, shops , café s etc nearby s"