"I had two problems with the hotel, but only one is easily solved. There was no chair in the room, just an upholstered cube. After being on my laptop for about 20 to 30 minutes my back was really painful. I asked for a chair with a back and they brought one up from the dining room. That worked like a charm and even after an hour and a half my back didn't hurt. The other problem will require some construction on the hotel's part. I am a solo senior traveler and going up the steps one at a time with two bags, o e fairly large and more bulky than heavy was not fun. There are NO ramps up to the front entrance level. If this hotel was in the States, the state, feds, and ambulance chair lawyers would be all over them. That is the only keeping me from giving them a solid 5."